U.S. Bancorp Impact Finance - Business Process Engineer

at U.S. Bank in Springfield, Illinois, United States

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The U.S. Bancorp Impact Finance group, a subsidiary of U.S. Bancorp, is seeking a talented Business Process Engineer who will contribute toward the success of our technology initiatives in our digital transformation journey. Be a part of transformational change where integrity matters, success inspires, and great teams collaborate and innovate. We’re looking for people who want to make a difference!

This position will be pivotal in our digital transformation journey to deliver best-in-class user experiences by analyzing current processes, designing, and implementing new business and system workflows that address specific business problems, enhance efficiency, reduce costs, and increase overall productivity. The candidate will work closely with cross-functional teams, including software developers, product managers, and business stakeholders, to ensure the successful delivery of our financial tax credit solutions in the digital landscape.

Essential Responsibilities

+ Defines, develops, documents, and measures business processes and/or tools to ensure the highest efficiency and quality while reducing support costs.

+ Develop process maps, flowcharts, and other visual representations to communicate process improvement ideas in a digital environment effectively.

+ Document existing and future state processes using industry-standard tools and techniques while considering the impact of digital transformation initiatives.

+ Facilitate process workshops and training sessions for team members and stakeholders, focusing on digital solutions and technologies.

+ Monitor and measure the effectiveness of implemented process improvements using data-driven methodologies in the context of digital transformation.

+ Participate in Agile development activities, including backlog grooming, sprint planning, and retrospectives, focusing on digital solutions.

+ Facilitates the application of new workflow technologies to existing business processes

+ Assess business or process requirements, complete research and analysis to determine viable solutions, and recommend alternatives and enhancements.

+ Provides technical expertise on available technologies and processes to improve quality, customer satisfaction, and cost performance.

+ Uses appropriate tools to perform problem determination and root cause analysis; illustrates bottlenecks, redundancies, vulnerabilities, and opportunities for enhanced efficiency or effectiveness.

+ Identifies strengths and weaknesses of existing internal processes, methods, and tools

+ Presents findings and recommendations to business process owners and project teams

+ Reduces the mean time to repair for incidents.

+ Frequently interfaces with business lines, including management, and/or internal resources.

+ Coordinates activities with other impacted areas and functions.

+ Analyzes, documents, and disseminates process changes and productivity gains.

+ Participates in pre-implementation of enterprise projects to determine the level of involvement and risk to assigned organization.

Basic Qualifications

- Bachelor’s degree or equivalent work experience

- At least 5 years experience within a total information technology (IT) environment.

- At least 3 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

Preferred Skills/Experience

+ Proven business assessment, process engineering, improvement, and modeling experience

+ Strong understanding of process improvement methodologies, such as Lean, Six Sigma, or Business Process Management (BPM)

+ Experience with Intelligent Process Automation tools, that combine Robotic Process Automation (RPA), Artificial Intelligence (AI), and other technologies to create adaptive automated solutions.

+ Proficient in process mapping and documentation tools, such as Visio or Lucidchart

+ Proficient in project management tools, such as Jira, Microsoft Project, GitLab, Azure DevOps

+ Experience in financial services or tax credit investment industry is highly preferred

+ Proven experience in leading cross-functional teams to design, implement and improve business processes and systems

+ Adept at facilitating workshops and training sessions for diverse audiences

+ Strong analytical, quantitative analysis, and problem-solving skills, with a data-driven approach to decision-making

+ Self-motivated and able to work independently with minimal supervision

+ Excellent communication skills, including the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization

+ A continuous improvement mindset with the ability to identify opportunities for improvement and implement changes to drive efficiency and effectiveness

U.S. Bancorp Community Development Corporation is now operating as U.S. Bancorp Impact Finance. All job postings under U.S. Bancorp Impact Finance reside within the USBCDC organization.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .

Learn how the way we work at U.S. Bank ( drives meaningful relationships with our customers and collaboration across the company.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (\KnowYourRights\screen\_reader\10\20.pdf) EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .

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Job Posting: JC238291777

Posted On: Apr 15, 2023

Updated On: Jun 10, 2023

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