at U.S. Bank in Springfield, Illinois, United States
Job Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
The incumbent will be responsible for the development and execution of a battery of QA assessments that are designed to test regulatory requirements as well as policy requirements to ensure processes are functioning as designed and operating effectively to mitigate associated risks. The incumbent will review and analyze complex processes and activities within the assigned business line or vendor to ensure the QA assessment is designed appropriately and then perform transactional testing and/or control testing. Also responsible for preparing QA reports detailing findings, associated risks, and advising on improvements to internal control routines. Must be able to assist with implementing changes in policies, procedures, and processes to improve work quality and mitigate operational and regulatory risk, while limiting impact to productivity.
Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Two to three years of experience in regulatory compliance activities
Preferred Skills/Experience
Comprehensive knowledge of products, regulatory standards (e.g. FDCPA, UDAAP, FCRA, SCRA), policies and procedures applicable to assigned area.
Collection experience, knowledge of call center operations, auditing experience, and/or knowledge of the credit card or financial service industry preferred.
Strong knowledge of process design and controls.
Basic knowledge of consumer and commercial credit lending, debt collection techniques and collection systems
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, and conferring with business line leaders.
Advanced understanding of QA testing methodology and risk analysis.
Strong writing, word processing, and spreadsheet analysis skills.
Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision.
Ability to work as a team leader.
Excellent verbal and written communication/presentation skills.
Travel Requirements
Up to 30% for Vendor Quality Assurance Auditor positions.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\_reader\10\20.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $62,815.00 – $73,900.00 – $81,290.00
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
