at Caterpillar, Inc. in Peoria, Illinois, United States
Job Description
Career Area:
Information Technology
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Finance Data User Experience Specialist position is on the Finance data platform team within the GIS Organization. The primary objective of the AIMS – Finance Data Platform User experience specialist responsible for trouble shooting and resolving our AIMS Data platform user issues. You will be responsible for supporting users queries, security issues and providing on demand training to users . You will provide moderately complex technical support to users via email, phone, or other methods. You will need to possess a strong understanding of the organization’s accounting processes and systems.
JOB DUTIES:
+ Provide user support and deep expertise of the financial data to address user support issues that may arise in the AIMS Finance data platform.
+ Knowledge on various ETL tools, AWS environment & middleware integration
+ Acts as technical liaison between users and technical product support team, to tune and troubleshoot applications.
+ Troubleshoot and resolve any user reported problems.
+ Ensure to meet User support team SLA and Performance KPI’s.
+ Work with Users on their AIMS Data security related issues
+ Provide ongoing support to promptly address business critical incidents and manage ServiceNow tickets for support of these systems.
+ Provide and maintain accurate user documentation and training to end users on demand
+ Monitor data platform processes and check for grief; notify users of system announcements, issues or concerns.
+ Coordinate, participate and occasionally lead small cross-functional teams, with participation from finance (GFSD & BU accountants) and non-finance professionals to ensure customer needs are being met with the data needs
+ Have a comprehensive understanding of Caterpillar’s business and accounting practices, systems and procedures.
+ Support deployments and participate in testing, training, and hyper-care.
+ Training end-users on Finance data platform data usage, Power BI connections and other tool as required.
Basic Qualifications:
+ Position requires a four-year degree from an accredited college or university with Accounting in major and minor in Information Systems.
+ 2+ years of accounting experience and 2+ years of job related experience
+ Knowlege of SQL programming language
+ Previous user facing Product Support, or data platform technical / user support experience.
Top candidates will also have:
+ Proven record of strong initiative, leadership, accountability, and effective communication skills
+ Ability to work under pressure and within time constraints to deadlines
+ Expertise with relational databases support, querying and database reporting
+ Experience and expertise in the following software and components:
+ Snowflake, O365, Power BI, Tableau
Additional Information:
+ Position can be located in Dallas TX, Nashville TN or Peoria IL
+ Hybrid work option
+ \#LI-Hybrid
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
EEO/AA Employer. All qualified individuals – Including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
