at Tesla Inc. in Naperville, Illinois, United States
Job Description
Title Specialist Job Category Legal & Government Affairs
Location Naperville, Illinois
Req. ID 175045
Job Type Full-time
Tesla participates in the E-Verify Program
What to Expect
The primary responsibility of the Used Car
organization is to ensure a smooth ownership transfer process for customers
trading in their vehicle to offset the purchase of a new/used
Tesla throughout the US.
As a Title Specialist, you are directly responsible for working closely with
customers to obtain or re-execute missing or defective documents and following
up with internal and/or external stakeholders to resolve discrepancies
preventing us from transacting the trade-in vehicle. The Title Specialist
identifies the issue and creates a case to track progress of the resolution.
You will think critically and explore all avenues to resolve issues quickly,
leaving no stone unturned in your quest for success.
We are looking for a team member who shines
in a customer facing, administrative role and comes to work each day with a
positive attitude. You learn fast, take directions well, maintain a
hyper-focused workflow, and are highly organized. Title Specialists are the
very core of the team and keep the entire trade-in and used vehicle business
turning.What You'll Do
*
Analyze
improperly executed documentation and specify required resolutions to quickly
transfer ownership
*
Flag issues blocking
title assignment via a case management tool
*
Communicate
directly with customers to resolve missing paperwork issues
*
Communicate with internal
and external stakeholders to resolve title issues
*
Organize and maintain a
filing system
*
Quickly become an expert
in the vehicle title transfer process in all states and understand solutions
available to overcome blockers in the process
*
Record and mail out
titles and documentation to appropriate stakeholder
*
Reassign titles varying
in complexity from all US states and territories
*
Request checks as needed
for title applications
*
Review, complete, and
submit applications for titles as needed with state DMVs
*
Open and check-in all
mail typesWhat You'll Bring
*
2+
years of professional office experience, bachelor's degree preferred
*
Prior
experience in an administrative role, dealership, or vehicle titling is
preferred
*
Strongly detail-oriented
and organized
*
Intermediate experience
with Excel, Outlook, and Word
*
Notary Designation is
highly preferred, but not required
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site (free step by step ). Please contact for additional information or to request accommodations.
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Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
