at Hilton in Chicago, Illinois, United States
Job Description
Waldorf Astoria is looking for a Reservations and Revenue Manager to join the team in Chicago’s Gold Coast\! This is an exciting time to join the team as the hotel recently completed a full renovation\.
Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U\.S\., the AAA\-Five\-Diamond, Forbes 4\-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile\. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets\. This includes a restaurant, 2 bars, and in\-room dining\.
In this role, you will be responsible for overseeing the reservations department as well as supporting the Director of Revenue Management with Revenue Management functions for the property\.
The ideal candidate will have management or supervisory experience as well experience with hotel reservations systems\. Hilton systems or Luxury experience is preferred\.
Want to learn more? Hotel Website \(https://www\.waldorfastoriachicagohotel\.com/\) , Facebook , Instagram \(https://www\.instagram\.com/wachicago/\)
What will I be doing?
As a Reservations & Revenue Manager, you would be responsible for managing the reservations process and operation in the hotel’s continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut\-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
+ Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
+ Serve as liaison with Reservations teams company\-wide
+ Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
+ Recruit, interview and train team members
+ Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly
+ Develop and revise forecasts
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We’re passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We’re leaders in our industry and in our communities\.
+ Teamwork \- We’re team players in everything we do\.
+ Ownership \- We’re the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
The Benefits – Hilton is proud to have an award\-winning workplace culture ranking \#2 Best Company To Work For in the U\.S\. \(https://www\.greatplacetowork\.com/certified\-company/1000367\)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including:
+ Access to your pay when you need it through DailyPay
+ Medical Insurance Coverage – for you and your family
+ Mental Health Resources
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401\(k\)
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Debt\-free education \(https://newsroom\.hilton\.com/corporate/news/hilton\-announces\-new\-education\-benefit\-through\-partnership\-with\-guild\-education\): Access to a wide variety of educational credentials \(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
\#LI\-MD1
Job: Revenue Management
Title: Reservations and Revenue Manager \- Waldorf Astoria Chicago
Location: null
Requisition ID: HOT09FFS
EOE/AA/Disabled/Veterans
