at Baker Tilly US, LLP in Chicago, Illinois, United States
Job Description
Overview
Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 148 territories, with 38,000 professionals and a combined worldwide revenue of $4.3 billion.
Many of Baker Tilly’s roles have the opportunity to work remotely. Please discuss with your talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Responsibilities
Under direct supervision from senior team members, provide service desk support and resolve problems to practitioner’s satisfaction
Under direct supervision from senior team members, provide service desk support and resolve problems to practitioner’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
- Provide desktop/laptop support including new hardware setup, imaging, and deployment
- Provide minor telecom system support including mobile devices, voicemail and user programming
- Utilize and maintain ServiceNow
Assist with on-boarding and off-boarding of users
