at U.S. Bank in Springfield, Illinois, United States
Job Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
GENERAL SUMMARY:
Client Relationship Consultants (CRCs) build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.
ESSENTIAL FUNCTIONS:
Build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provide a consistent optimal client experience, including greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests and submit credit applications. Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy. Display passion, commitment, and drive to deliver an experience that improves our clients’ financial lives. Apply strong critical thinking and problem-solving skills to help address the client needs. Effective management of time and capacity. Willingness to work in other nearby locations. Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies, and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Follows established policies and procedures in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Actively works with customers to understand each customer’s normal account activity, as appropriate for this position. Always acts in the best interest of the client
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
SPECIFICATIONS:
This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below:
Passion, commitment and drive to deliver an experience that improves our clients’ financial lives. Effective and confident client communication. Proven ability to learn and adapt to new information and technology platforms. Experience in financial services and knowledge of financial services industry, products and solutions. Cash handling experience. Active listening and excellent problem-solving skills. Ability to teach customers how to use digital technology.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Leveling Guide
Client Relationship Consultant 1 NMLS
Job Code: SRGC1 Grade: 6
Under direct supervision, sells bank products, processes transactions, and solves customer service issues. Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems. Has experience with using and demonstrating digital products and self-service technologies. Ability to explore and identify a customer’s true needs while leveraging a digital first mindset. Demonstrate a basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively. Ability to grow and adapt to changing priorities . High school diploma or equivalent. Incumbent typically has a minimum of one to two years job related, retail banking experience or a combination of experience and commensurate training.
Client Relationship Consultant 2 NMLS
Job Code: SRGC2 Grade: 7
Under general supervision, sells bank products, processes transactions, and solves customer service issues. May train and/or assist less experienced personnel. Comprehensive knowledge of all applicable bank and branch policies, procedures, and support systems. Consistently demonstrates and promotes the use of digital products and services. Ability to explore and identify a customer’s true needs while leveraging a digital first mindset. Demonstrate an intermediate level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively. High school diploma or equivalent. Incumbent typically has a minimum three to four years job related, retail banking experience or a combination of experience and commensurate training.
Client Relationship Consultant 3 NMLS
Job Code: SRGC3 Grade: 8
Under minimal supervision, sells bank products, processes transactions, and solves customer service issues. Leads sales campaigns and promotions at branch level. Trains and/or assists less experienced personnel. Provide input in coaching sessions. May act as on-site supervisor in absence of branch manager. Comprehensive knowledge of all applicable bank and branch policies, procedures, and support systems. Acts as a Digital resource for expertise and/or teaching abilities. Proficient with using and demonstrating digital products and services. Ability to explore and identify a customer’s true needs while leveraging a digital first mindset. Demonstrate an advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively. Recognizes industry trends and initiates discussion about how future issues may impact own work, the industry, or customers. High school diploma or equivalent. Incumbent typically has a minimum four to five years of job related, retail banking experience or a combination of experience and commensura
