at Actalent in Westmont, Illinois, United States
Job Description
Actalent is hiring for an account management representative in the Westmont, IL area. This is a great opportunity to work directly with clients and on the business side of the scientific industry.
Description:
+ Interact with clients and potential clients through phone, email, and website Live Chat functions.
+ Develop overall basic technical knowledge of services and pricing, continuously adding depth; ability to interpret client needs, and relate them to our services, providing referrals as needed.
+ Provide technical information about our analytical services, make recommendations for testing, and provide pricing and formal price quotes.
+ Address client questions and concerns, follow up on previous conversations, and provide general sales support as needed.
+ Interact with lab staff, customer service, and management team regularly.
+ Assist with the process of creating and implementing a Client Relationship Management software.
+ Help with organizing, tracking, and analyzing current, former, and prospective clients to provide improved customer service and generate sales.
Essential Job Functions:
+ Provide accurate high-quality technical sales support and follow up by interacting with clients and potential clients verbally and in writing, in a timely manner with a focus on providing a pleasant client experience
+ Discuss client needs with technical and management staff to confirm testing recommendations when needed
+ Maintain a results-oriented, goal-driven attitude that recognizes ownership of each client interaction
+ Receive formalized on-the-job training in overall business systems
Skills & Qualifications:
Qualifications:
+ B.S. degree in the Sciences (Chemistry, Biology, Environmental Science, or similar)
+ Experience working in Customer Service, Sales, Account Management, or Client Relations
+ Excellent written and verbal communication skills (On the Phone, Via Email, and Live Chat)
+ Ability to understand and communicate highly technical services to clients
+ Experience working in a Laboratory or Scientific setting is a PLUS
Additional Skills:
+ Multitasking and detail-oriented focus are a must
+ Strong interpersonal skills with a focus on customer service, professionalism, and mutual respect
+ Analytical reasoning skills, with a desire for continuous learning and a commitment to quality
+ Ability to work across all functions/levels as part of a team
+ Ability to work under pressure and meet deadlines
+ Ability to adhere to good safety practices and contribute to maintaining a safe work environment
About Actalent:Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
