at Gamma Technologies in Westmont, Illinois, United States
Job Description
Job Responsibilities
- Manage all day-to-day IT Operations activities, ensuring the integrity, security, and high availability of services hosted or offered by IT.
- Leverage technologies, processes, and disciplines to deliver best-in-class methods throughout IT Operations. Readily recognize system deficiencies and recommend/implement effective solutions.
- Develop, document, implement, audit, and maintain operational IT processes.
- Execute and monitor information security programs, including information security reviews, access control policies, disaster recovery plans, etc. to minimize cyber risk and continuously improve security posture.
- Oversee Help Desk services, provide hands-on support as needed, and serve as a point of escalation and decision-making for the IT Operations team.
- Coordinate and ensure availability of an IT staff member to respond to any IT emergencies during off-hours, weekends, and holidays.
- Help define and contribute to the overall goals of the IT department including short- and long-term planning to align with the strategic goals of Gamma Technologies. Monitor and maintain reporting and analytics to ensure team effectiveness and efficiency.
- Manage 3rd party service providers and negotiate contracts with vendors.
- Oversee all aspects of IT Operations team recruitment, performance management, compensation administration, training, development, and coaching.
Education, Experience and Skills
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, Management Information Systems, or closely related field; in lieu of a degree, equivalent work experience in the Information Technology field
- Ten (10) years experience in the Information Technology field with a minimum of two (2) years of leadership or management experience in an IT setting
- Capable of building a cohesive team and managing people effectively, including coaching and development
- Analytical skills to evaluate complex problems and able to clearly structure and communicate processes and problems
- Excellent customer service skills, including the ability to be empathetic, accurate, responsive, resourceful, and conscientious
- Willingness to take ownership of incidents and problems and be proactive when dealing with issues
