Director, Recruitment & Enrollment Onboarding and Implementation - REQ001164_43245530923_13-3175

at The College Board in Springfield, Illinois, United States

Job Description

• In partnership with the VP, Recruitment and Enrollment Solutions (RES) and internal stakeholders, use deep understanding of the competitive market and internal structure to design and orchestrate a multi-faceted user experience plan in support of Connections
  
• Design onboarding, implementation, and trainings for users
  
• Retain and renew customers and drive new revenue within existing accounts by providing users with excellent onboarding and implementation experiences
  

• Create an overall staffing plan to support the designed user experience
  
• Manage staff, provide coaching, and/or assist in training staff
  
• Manage unit budget and control expenses
  

• Design systems and processes that facilitate the involvement of users' third-party enrollment vendors
  
• Maintain strong relationships with College Board's network of managed enrollment consultants
  
• Identify one or more content providers to serve users seeking additional support
  

• Knowledge of the enrollment issues faced by Higher Ed institutions today with a strong working knowledge of College Board Programs that will meet the needs of those institutions
  
• 5+ years of demonstrated expertise in the area of creating and managing an effective onboarding experience, preferably in Higher Education
  
• Established technical competence with CRMs, ideally systems used for college/university admission recruitment e.g., Slate, Salesforce.com, etc.
  
• Experience working with cross-functional teams (e.g., sales, product, marketing, customer service) with a keen focus on solving customer challenges
  
• Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, both independently and as a member of the team
  
• Adept problem-solving skills, including using data to inform decisions and actions
  
• Excellent verbal and written communication skills, including facilitating meetings and presenting remotely and in-person to groups of 15 or more
  
• Direct experience managing comms flow for an organization or Higher Ed institution
  
• Bachelor's degree is required
  

• Our robust benefits package includes health, dental, and vision insurance, tuition assistance, paid time off, paid parental leave, retirement benefits with a generous matching program, and more.
  
• We reward performance through annual bonuses and provide opportunities for salary growth over time through base compensation increases, merit raises and promotions.
  
• We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact. The salary range for a new employee in this position is $80,000-$130,000. The salary offer of an individual candidate within this range is specific to their location and qualifications.
  
• Each salary offer is determined carefully using internal and external benchmarking and adjusting for the candidate's location. You will have an opportunity to discuss salary in more detail after you begin the application process.
  

• Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:
  
• We are motivated to positively impact the educational and career trajectories of millions of students a year
  
• We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard
  
• We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)
  
• We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
  

• Interview Process Includes: Resume and Application; Recruiter Phone Screen; Hiring Manager Interview; Panel Interview and performance task; Reference Checks (approximately 6-8 week process)