at Gallagher in Peoria, Illinois, United States
Job Description
Intro
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
Responsibilities
We are seeking a Client Service Supervisor to join our growing team who can lead a team and deliver exceptional customer service! We are looking for people who are passionate about building relationships with clients, will collaborate with their team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.
How will you lead the business?
+ Be responsible for a Client Service team that delivers high quality, efficient service.
+ Improve client retention, achieve operating/margin targets, and exceed client satisfaction.
+ Nurture a culture of performance and continuous improvement.
+ Demonstrate high level of professionalism in all interactions with clients.
+ Use Gallagher’s technology to improve your efficiency and quality.
Skills for Success:
+ Develop professional relationships with your internal and external partners
+ Utilize your resilient and adaptable mentality in the face of shifting priorities
+ Eagerness to collaborate with all Gallagher teams and employees.
+ Apply management skills to directly address performance and deliver tough messages
+ As an active and productive self-led executive, apply your decision-making skills to prioritize requests, complete commitments, facilitate change and consult on difficult decisions
+ Provide timely, direct and measurable feedback to your service team members
Qualifications
Requirements:
+ Bachelor’s degree with a minimum of 5+ years client service and/or claims management experience
+ OR-
+ High School degree/GED with a minimum of 10+ years client service and/or claims management experience.
+ A minimum of 1+ years supervisory experience.
+ Property and Casualty Insurance License.
Nice to Have:
+ Prior experience designing and implementing client service improvements.
+ Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment.
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Additional Information
Click Here (https://www.isrvr.com/is/DigitalAssets/EligiblityRequirements/index.html) to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
