at University of Illinois at Chicago in Rockford, Illinois, United States
Job Description
IT Support and AV Specialist
Hiring Department: College of Pharmacy, Rockford Campus
Location: Rockford, IL USA
Requisition ID: 1017786
Work Schedule: Hybrid & Flexible work schedule available based on operational need
Posting Close Date: 6/2/2023
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
This is a full-time and benefits eligible position. Hybrid and flexible work schedules are available. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of UIC is seeking an IT Support and AV Specialist to join our College of Pharmacy Rockford IT team. This role will provide technical expertise to faculty, staff, students, and affiliates; will serve as a service manager and provide project management and oversight for priority initiatives that support the College's mission; will create, direct, and deliver training, thus providing managed computing across the college's multi-sites. Provide support for the helpdesk at the Chicago and Rockford campuses.
Duties & Responsibilities:
Provide support for the helpdesk at the Chicago and Rockford campuses.
Act as a second-tier primary Service Manager for AV support for all College Classrooms and conference rooms in coordination with the Junior and Senior AV engineers.
Assure all ITIL/ITSM framework goals are achieved and design, develop, monitor, and report on metrics for our AV systems and support.
Refine knowledge base for AV and IT Service Desk Level 0, I, II support.
Review and perform corrective action and after-action reporting for all IT support based on customer surveys and feedback.
Provide detailed project management status for multiple IT projects.
Communicate with clients on status, priorities, in and out-of-scope items, and deliverables.
Provide managed computing for Windows and Mac / Apple desktop and laptop systems, and software/OS technologies for software, printing and scanning, as well as limited BYOD, tablet, wireless, email, calendaring, VPN, desktop backup/recovery and priorities.
Configure, maintain and troubleshoot wireless infrastructure in collaboration with campus IT resources to ensure ongoing wireless accessibility.
Train faculty, staff, and students on new offerings and technical systems. Set expectations for IT and AV classroom support, coordinate, and provide timely resolution to requests within Pharmacy IT service levels.
Obtain and maintain industry certifications and comprehensive desktop policies/ procedures knowledge. If not already Network+ or CTS certified, the IT Associate will be required to obtain a CompTIA or CTS certification within 18 months of employment.
Act as Second-Tier Service support for managing the College of Pharmacy network connection and continued connectivity between Chicago and Rockford, especially as it supports our distance education technology program.
Coordinate with Technology Solutions, ICN, NIUNet, ATT, Burwood, College of Medicine, and peers... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois at Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
