at HDR ENGINEERING INC. in Rosemont, Illinois, United States
Job Description
Description
About Us
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That&rsquos why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.
Watch Our Story:
We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.
Primary Responsibilities
In the role of IT Support Specialist, we'll count on you to:
* Apply technology to address business needs and constraints
* Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
* Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
* Participate in enterprise-wide IT projects and initiatives
* Diagnose system hardware, software, and operator problems
* Provide advanced troubleshooting on complicated IT issues
* Provide support for software applications
* Provide desk side training upon request for enterprise applications
* Request hardware and software through the requisition system as directed by their supervisor
* Provide hardware support, printer and printing support
* Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
* Assist the IT Support team with software inventory where required
* Provide local office coordination and communication of technical support topics/issues of interest
* Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
* Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
* Perform other duties as needed
#LI-KV1
Qualifications
* Associate's degree in Computer Science/MIS-related area or equivalent work experience
* Minimum 1 year of experience in technical support of PC, networks and servers preferred
* Excellent working knowledge of personal computer and peripherals
* Experience in systems operations and maintenance
* Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
* Working knowledge of Microsoft Office applications
* Excellent client service, interpersonal and communication skills
* Self-starter able to handle multiple tasks and deadlines with minimal supervision
Preferred Qualifications
* Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
* This position may include travel.
Why HDR
At HDR, we know work isn&rsquot only about who you work for it&rsquos also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other&rsquos contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way.
Primary Location:United States-Illinois-Rosemont
Industry:IT
Schedule:Full-time
Employee Status:Regular
BusinessClass:Marketing and Admin
Job Posting:Dec 16, 2022
At HDR, we are committed to the principles of employment equity.
USA: We are a Federal Contractor, Affirmative Action and Equal Opportunity Employer. We consider all qualified candidates regardless of minority, veteran, disability, sexual orientation, gender, gender identity or any other status protected by law.
CANADA: We welcome applications from all qualified individuals.
AUSTRALIA: We consider all qualified candidates regardless of gender, ethnicity, country of birth, political or religious affiliation, health status, or any other status protected by law.
At HDR, health and safety matters.
For some positions, you may be required to provide drug and alcohol testing, before or during employment, based on our Drug Testing and Drug Free Workplace Policy.
If you are required to drive for us, we require a valid driver's license and compliance with our vehicle policy.
