at U.S. Bank in Chicago, Illinois, United States
Job Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
This role is hybrid. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while having flexibility on their work location for the other working days.
U.S. Bank is expanding the User Experience Design (UXDesign) team in support of our business transformation to a human centric experience. This is no “business as usual” group. In order to succeed, we need people who have high energy and aren’t afraid to dive in. We have multiple opportunities available. This is a great opportunity to bring brilliant digital experiences to our customers in helping to ensure U.S. Bank is central to our customers wherever they go!
*We are hiring within the following work locations only:
+ Minneapolis
+ San Francisco
+ New York
+ Chicago
+ Charlotte
+ Atlanta
+ Dallas
+ Cincinnati
Responsibilities include:
+ Conducts and delivers UX research work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment.
+ Leads and crafts UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners.
+ Partners effectively with other UX design disciplines, business line clients, product and channel management, marketing, analytics, delivery PMO, Information Technology and other teams to strengthen relationships and understand the business while delivering solid research.
+ Derives measurable objectives against which UX research work will be evaluated for success.
Examples of Projects include:
+ Examples of work in this role includes research with different customer segments, including consumers, wealth management customers, business owners and corporate/commercial clients. You will explore users’ needs, mental models and pain points, potentially in both mobile and desktop environments. Your results and recommendations will influence product and design decisions throughout the bank.
The successful candidate will be hired for the level of the position that aligns with their experience.
UXDesign Researcher
Basic Qualifications
- Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
- Three to five years of UX design research experience
Preferred Skills/Experience
- Familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs
- Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
- Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
- Familiar with agile project management and how UX research functions within it
- Demonstrated analytical, decision-making and problem-solving skills
UXDesign Senior Researcher:
Basic Qualifications
- Bachelor’s degree, with an emphasis on UX design research, psychology, Human Computer Interaction, social science or another relevant field preferred, or equivalent experience
- Five to eight years of UX design research experience
Preferred Skills/Experience
- Clear understanding of how to conduct, manage, and deliver UX design research work
- Very familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs
- Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
- Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
- Experience with agile project management and how UX research functions within it
- Demonstrated analytical, decision-making and problem-solving skills
UXDesign Researcher Manager:
Basic Qualifications
- Bachelor’s degree or equivalent experience
-Eight or more years of related work experience with at least four years of direct or matrixed team leadership experience
Preferred Skills/Experience
- Well-versed in the lending product category (how these products work and their business model)
- Considerable knowledge of design thinking process and framework, and familiarization with workshop and co-creations
- Service Design knowledge a plus
- Considerable experience delivering user-centered recommendations from discovery to concepting to MVP to scale
- Knowledge of website architecture, interactive design principles, web usability, and online marketing and business needs
- Familiar with common design software – Figma, Sketch, etc.
- Experience working in a cross-channel ecosystem, including desktop/laptop, mobile, devices and brick-and-mortar locations; internal facing systems experience a plus
- Considerable experience collaborating with large teams
- Strong storytelling skills (synthesis, communication, facilitation, and presentation skills)
- Ability to problem-solve and work independently
- 7+ years UXDR
- Bachelor’s degree, with an emphasis on UX research, social sciences, psychology, Human Computer Interaction or another relevant field preferred, or equivalent experience
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
\#INDJC \#LI-Hybrid
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\_reader\10\20.pdf) EEO poster.
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