at Veterans Affairs, Veterans Health Administration in Hines, Illinois, United States
Job Description
Summary The Health Systems Specialist (Systems Redesign) position is organizationally aligned under the Office of the Director and is responsible for delivering Performance Improvement techniques to a broad array of programs and services throughout the Medical Center, including Lean Six Sigma, Coaching, Project Management and Training. Responsibilities Duties include: -Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. -Acts as the project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center. -Facilitates, coaches, and trains audiences at all levels of the organization throughout the lifecycle of a performance improvement project. -Organizes, directs, controls and coordinates group activities. -Collaborates with clinical teams to effectively improve job satisfaction, performance and cultural climate. -Conducts extensive work in analyzing data and conducting background research on the issue. -Pulls, isolates and manipulates data to identify root causes of a performance issue. -Develops statistical models to measure success of performance improvement actions. -Converts data into numerous formats using advanced statistical models including statistical process control charts, histograms, and paretto charts. -Leads a team of subject matter experts, front line staff and leadership through rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean VA TAMCCS and other performance improvement disciplines. -Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project. -Creates designs of experiment that align to project goals and team developed solutions. -Directs the team towards sustainable solutions that are mistake proof. -Develops control plans, communication plans, risk management plans, and through closeout of the project. -Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources. -Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL. -Identifies systems designs problems that contribute human errors. -Collects baseline information, identifies limitations in current systems, and discovers potential improvements. -Develops statistical, graphical, and narrative reports, and communicates these studies to medical center executive leadership, service chiefs, supervisors and other staff. -Develops benchmarks and assigns a schedule or priority level to potential project based on the needs of the organization and direct consultation with executive leadership. -Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources. -Prepares complete and fully documented studies for review of work teams, Hospital Committees and top management. -Instructs staff on implementation of guidelines and recommendations. -Evaluates the quality of care and the efficiency of care processes. -Provides instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring. -Develops written and verbal teaching materials. -Performs other related duties as assigned. Work Schedule: Monday-Friday 8:00 AM to 4:30 PM, 1st shift Telework: Not Available Virtual: This is not a virtual or remote position. Position Description/PD#: / Relocation/Recruitment Incentives: May be authorized for Highly Qualified Candidates Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details. Qualifications To qualify for this position, facility applicants must meet all requirements within 30 days of the closing date of this announcement. Non-facility applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: LOOKING FOR A CANDIDATE WITH A CLINICAL BACKGROUND OR A STRONG HISTORY OF WORKING WITH CLINICAL TEAMS. BLACK BELT CERTIFICATION IN LEAN AND/OR SIX SIGMA IS ALSO HIGHLY DESIRED BUT NOT REQUIRED Basic – Individual Occupational Requirement: Education GS-5 and GS-6 grade levels: Major study – Hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Experience – Positions above GS-5: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative areas such as budget, personnel, and procurement. In addition to the basic requirement as stated above the following is the experience requirement to qualify at the GS-12 grade level in this occupation. Specialized Experience – GS-12: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience in positions that required collaboration with clinical teams and comprehensive knowledge of health care service administration, continuous quality improvement, data analysis, healthcare principles, theories and practices such as Lean and Six Sigma, along with industrial and qualify engineering principles and concepts; skill in applying advanced qualitative and quantitative techniques; experience in positions that required extensive knowledge of the characteristics of the health care delivery systems, intra and interdepartmental relations, and agency operations and programs; comprehensive knowledge of agency administrative practices such as correspondence control, office processes, regulations, and rules; ability to investigating issues, analyzing problems, and presenting both written and oral recommendations; and advanced communication and interpersonal relations skills, including the ability to appropriately relate to internal and external customers. There is no educational subs
