at United Community Bancorp, LLC in Auburn, Illinois, United States
Job Description
Teller Supervisor - Auburn, IL
Auburn, IL
The Teller Supervisor oversees overall daily activities of teller staff including training and scheduling and maintaining records of vault and teller cash balances.
Responsibilities will include:
Performs normal teller duties on a daily basis
Manages tellers daily operations
Maintains reports documenting cash outages, balances, time cards, and daily cash recaps
Assists tellers in locating cash discrepancies, manages unusual transactions, and answers customer questions when required
Monthly balancing of license plate stickers and savings bonds
Manages scheduling and designation of additional daily tasks to teller team
Provides on the job training for tellers.
Files CTRs when necessary
Oversees the maintenance and balancing of the ATM
Oversees the processing and accuracy of proof work
Balances the cash vault daily using dual control
Orders and ships currency and coin weekly
Performs teller audits when necessary (before vacations, surprise audits, etc.)
Monitors tellers to ensure compliance with procedures and policies (specifically Reg. CC training)
Ensures all tellers are complying and up to date with bankers training online
Distributes written and oral instructions on teller operations as necessary
Ensures all teller stations are properly stocked, secured, and maintained on a daily basis
Prepares performance evaluations, written warnings, recommendation for increase and encourages staff development
Recommends hiring, discipline, promotion, transfers and termination of teller staff as necessary
Conducts regular staff meetings to review problems, policies, procedures and updates
Knowledge of all regulatory standards
Completes all training and online testing requirement as assigned
Have knowledge of and uphold all bank policies and procedures
Maintains familiarity with the Bank Secrecy Act Policy, OFAC Policy, Check Cashing Policy, Teller Guidelines Policy, and any other policies relevant to your position
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements:
Proficiency in Microsoft Office (Word, Excel, Access, and Power Point.
Experience using Web Teller and check imaging software is preferred.
Education/Experience Requirements:
High school diploma or equivalent
At least 3 years of teller experience
Additional Requirements:
Excellent customer service skills
Exceptional written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services
Knowledge of financial institution regulations
Excellent Stress Management/Composure skills
Problem Solving/Analysis skills
Strong attention to detail
Strong time management and organizational skills
Ability to multitask
Strong professional integrity in compliance with company policy, and ethical and legal standards
Ability to practice digression and handle confidential information in a professional manner
Ability to perform duties independently with limited direct supervision
Attendance Requirements:
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided. This position is typically full-time, Monday through Friday, with a Saturday rotation. Additional hours may be required dependent upon current branch needs.
Working Conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements:
Ability to stand for up to eight hours
Requires bending, stooping or standing as necessary
Requires the ability to hear, speak and/or signal people
Effectively communicate verbally, in writing, and in English
Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
The employee may occasionally lift and/or move up to 25 pounds
Teller Supervisor - Auburn, IL
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at United Community Bancorp will be based on merit, qualification, and abilities. United Community Bancorp does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other actual or perceived characteristic protected by law.
