at W.W. Grainger, Inc. in Lake Forest, Illinois, United States
Job Description
About Grainger:
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
Position Details:
The Customer Service Center (CSC) Learning and Development Team provides role-specific and continuous learning for over 1,800 North American CSC team members and leaders that build capabilities to drive profitable growth. You will own operational excellence, continuous improvement, and incorporation of impactful emerging trends for their area of practice - Design and Development.
You will report to Senior Manager, NA CSC Training. This hybrid role can be based in any of our customer contact centers located in Lake Forest, IL, Janesville, WI, Tempe, AZ or Waterloo, IA.
You Will:
Oversee learning design and development across the entire learning portfolio including formal capability-building programs, large-scale projects, role-specific learning, and on-demand in-the-moment learning.
Champion disciplined use of learning frameworks and methodologies to design learning that drives performance improvement across the design team.
Champion standards and tools that inspire high-quality learning output and establishes connection points including clear handoffs and standard artifacts with other learning managers and team member groups.
Work with partners to prioritize and scope new work according to CSC priorities and analyze program-specific data and feedback.
You Have:
Bachelor's degree in business, Human Resources, Organizational Development, Education, Adult Education, or related fields is required. Continuing Education learning certifications desirable.
7+ years serving as a leader across multiple learning areas of practice with experience operationalizing and scaling.
Minimum 3 years Supervisory experience.
Proven process improvement experience (analytics and decision-making skills) to achieve results. Demonstrate employee development skills and team building.
Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
Medical, dental, vision, and life insurance plans
Paid time off (PTO) and 6 company holidays per year
Automatic 6% 401(k) company contribution each pay period
Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
A comprehensive set of emotional, financial, physical and social wellbeing programs
DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
#LI-Hybrid
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
