at City of Peoria in Peoria, Illinois, United States
Job Description
Description
DEPARTMENT: FINANCE / ACCOUNTS RECEIVABLE DIVISION
LOCATION: City Hall, 419 Fulton Street, Room 111
HOURS: 8:00 a.m. - 5:00 p.m. Monday through Friday
Position will be offered and filled at employer's discretion based on previous experience and skills.
This position may be subject to state or federal standards requiring COVID vaccination or testing.
Responsible for utility billing, account adjustments and customer service assistance for the storm-water fees, garbage collection fees, general billing, licensing and parking tickets.
APPLICATIONS FROM THE GENERAL PUBLIC WILL BE ACCEPTED IN THE HUMAN RESOURCES DEPARTMENT, CITY HALL, 419 FULTON, ROOM 202, PEORIA, IL 61602 UNTIL THE DEADLINE DATE. FAX# (309) 494-8587, PHONE# (309) 494-8575; E-MAIL ; WEBSITE . AN EMPLOYEE HIRED ON OR AFTER JANUARY 1, 2023, MUST RESIDE WITHIN THE CITY OF PEORIA. AN EMPLOYEE'S UNAUTHORIZED RESIDENCY OUTSIDE THE CITY OF PEORIA SHALL BE GROUNDS FOR IMMEDIATE TERMINATION.
Examples of Duties
Processes business licenses and renewals as well as public event permits.
Processes non-owner-occupied registration and renewals.
Processes bill runs, delinquency notices and bill adjustments for Stormwater and Public Safety Pension fees.
Processes parking tickets, preparing reports and documentation for litigation involving parking tickets.
Maintains filing system.
Provides assistance to other functions in the department.Performs general clerical duties.
Provides superior customer service by:
Assisting customers by answering phone calls and in-person inquiries regarding a variety of issues.
Composing emails or other correspondence on job-related issues.
Interpreting and explaining job-related policies, procedures and laws.
Updating taxpayer information via electronic and written records.
Processing Freedom of Information Act (FOIA) requests.Sending correspondence to taxpayers regarding outstanding invoices or information.
Minimum Qualifications
High School diploma or GED; one to two years of related experience; a minimum typing of 35 wpm and a Microsoft Excel test required. Accounts receivable experience preferred. Any equivalent combination of education, training and experience, which provides the required knowledge, skills and abilities to perform the essential functions of the job, considered.
Supplemental Information
Customer service skills are necessary. Knowledge of basic mathematical and statistical computations, including addition, subtraction, multiplication, division, percentages and ratios and principles and practices of basic accounting. Skill in applying accounting procedures to financial operations and communicating clearly and effectively, orally and in writing both internally and with the public.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
