at Illinois Tollway in Downers Grove, Illinois, United States
Job Description
Position Overview
The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.
The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.
Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.
In support of this mission, the Government Account Associate provides personalized customer service to our local, state government and exempt accounts to promote the ease and convenience of obtaining and using a post-pay IPASS account.
Essential Job Functions
The Government Account Associate responsibilities include but are not limited to:
- Act as the primary contact for state and local government accounts and other specialized exempt accounts
- Responsible for processing and maintaining updated applications for all Post Pay I-PASS accounts in SAP
- Manage account receivables ensuring that quarterly payments are maintained/received and applied appropriately.
- Proactively assess, clarify and validate customer needs including account and payment issues, inventory and billing.
- Responsible for ensuring accuracy of quarterly invoicing for all government and exempt accounts.
- Work with various departments to lead solution development efforts to address government account needs and expectations
- Other duties as requested
