at W.W. Grainger, Inc. in Morton Grove, Illinois, United States
Job Description
About Grainger:
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.Position Details:
The Onsite Services Specialist (OSS) reports to a supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.You Will:
Perform machine break/ fix activities for different machines at the customer's site
Implement territory work relating to customer inventory projects
Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process
Perform implementation responsibilities for new customers or new services
Assist customers with staging, labeling and organizing product at a customer site.
Complete product relocation and discontinuation process
Will cover PTO and will have route based responsibilities and activities when needed.
Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experienceYou Have:
3 years' experience in customer service or warehouse environment
High School diploma or equivalent
Technical skills and experience solving problems
Managed several projects simultaneously
Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and operating equipment)
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insuranceRewards and Benefits:
Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
Medical, dental, vision, and life insurance plans
Generous paid time off (PTO) and 6 company holidays per year
Automatic 6% 401(k) company contribution each pay period
Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
A comprehensive set of emotional, financial, physical and social wellbeing programsDEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
