at Express Employment Professionals in Glen Carbon, Illinois, United States
Job Description
Job Summary: Are you a tech savvy person that enjoys helping people? We are looking for a Help Desk Support Specialist to temporarily join a growing team. Duties include:
- Answers all incoming calls and emails, instant messages, and helpdesk voicemails.
- Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.
- Diagnose and resolve issues related to difficulties with hardware, software, and the network.
- Document issues, troubleshooting steps and resolution in the Help Desk ticketing system to keep teammates and users informed of issue status.
- Monitor the ATM network and troubleshoot issues, escalating to appropriate areas.
- May travel to offsite locations to fix issues and/or install/upgrade equipment.
- Install and configure new workstations, laptops, and any other IT equipment.
- Maintain ongoing organization and cleanliness in assigned IT technician areas.
- Create and update knowledge (solutions) base articles on issues or equipment installs/resolutions.
Location: Edwardsville, IL
Position type: Full time, Temporary (90 days)
Pay: $16.90/hr - $21.99/hr, BOE
Benefits Available to Express Associates:
- Holiday Pay (6 Days observed)
- Medical Plan
- Dental Plan
- 401(k) Retirement Savings Plan
