at Alight Solutions LLC in Lincolnshire, Illinois, United States
Job Description
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at .
What will be expected of you?
The Senior Client Technology Manager is responsible for delivering a broad spectrum of tasks, including:
Client Delivery
Lead a project from beginning to end which may include creating requirements for change orders and standard projects
Assist in leading and managing documentation for client, internal and third-party meetings
Collaborates with Health Client Manager, client, and/or third parties on new solutions, project questions, and client requests or escalations
Could participate in stewardship meetings
Project & Administration Delivery
Manages Iteration life cycles and deployment governance
Develops blueprint for current iteration work
Creates/reviews analysis and test plan documents
Creates standard operation procedures
Deployment activities
Owns portions of Iteration debrief meetings
Owns developing an understanding of client requirements and how they drive work activity in order to convert into detailed system analysis.
Continues to develop health domain knowledge and keeps up with the dynamic changes in the health care industry.
Manages portions of the Annual Enrolment process
Participates and owns portions of training and project hand-off
Leverages operating system to mitigate project risk
Can participates and own portions of cross client projects
Assist with project revenue generating work
Lead project hand-offs
Owns the execution/managing of system development activities
Defect identification and resolution, including Root Cause Analysis
Complex query development
Team Development
Is a role model for global and cross-cultural team support
Coaches and provides timely, honest feedback to other team members
Helps manage work of other team members
Coaches peers and can provide mentoring support
Coaches broader team on solutions and system tools
Contributes to broader initiatives outside of current role
Helps team understand the work we do matters, and that there are real people behind the technology solutions we deliver.
Personal Ownership
Champion of the Alight Operating System
Engages in ongoing courses to support continued personal development
Promotes a culture of 'Asking Why or Why Not?', building continuous improvement
Contributes to broader firm wide efforts such as leading classroom training and/or Genius Bar.
Could assist teams outside their current alignment to help bring them to stability.
What does a day in the life look like?
Depending on the time of year and needs of your client, the day to day could look very different. At the most basic level, your focus will be on ensuring flawless delivery for whatever client you are aligned to and remove walls of responsibilities (ie - there is no such thing as "that's not my job"). Project delivery for the STM could be defined as but not limited to:
Supporting with the Health Client Manager to develop change requests to be implemented
Managing complex system analysis, development, and testing of a project end to end
Providing direction for issues debugging and system knowledge for identifying true root cause analysis of defects
Working with the client to provide estimates related to timing and cost of new complex project requests
Consulting the client on technical capabilities of the system and providing creative solutions for their requests
Overseeing quality assurance review of completed analysis, configuration, test plans, or executed testing
Guiding the Client Technology Analysts on deployment activities
Managing project work and escalating as needed if deadlines become at risk or capacity concerns arise
Leveraging appropriate system tools to support the team with technical expertise
Coaching Client Technology Analysts and helping grow their technical knowledge and skills
By applying for a position with Alight, you understand that, should you be made an offer, it will be... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an
