at First Mid Bank & Trust in Mattoon, Illinois, United States
Job Description
Position: Full-time Universal Banker/Teller
Location: Mattoon, IL
Job Id: 3107
# of Openings: 1
At First Mid, we aim to make our customers feel valued, satisfied and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to:
GENERAL:
Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
Meets company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
Service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, and additional transactions upon request.
Solicits assistance from management as needed. Seeks management approval for transactions and rates for special relationship pricing above authorized limits. Notifies management of suspicious and questionable transactions.
Adheres to all bank compliance, security, and operational policies and procedures.
Maintains a cash drawer and performs daily branch operational balancing procedures.
Open accounts include but are not limited to checking, savings, safe deposit box, basic business-related, etc.
Performs changes to existing accounts as requested by the customer.
Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.
If applicable, allow entry of safe deposit box holders.
Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
Maintains customer confidentiality.
May participate in bank promotions, external community events, and promotional activities.
May be required to work in other First Mid Banking centers.
Complete other specified duties as assigned.
SALES:
Develops and maintains relationships with business partners.
Develops and maintains strong relationships with customers.
Identifies growth opportunities to cross-sell products and makes referrals to appropriate business lines.
Consistently meet or exceed established goals for the position.
Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
Actively seeks out and maintains basic product knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
Qualifications
Education:
High School Diploma/GED required.
Experience:
1+ years of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
Previous sales experience preferred.
Skills:
Proficient in usage of Microsoft Office and computer application
Compensation & Benefits
Compensation:
$15.50 per hour minimum starting wage.
Benefits:
Visit our page to see our full list of benefits.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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