at Health Care Service Corporation in Waukegan, Illinois, United States
Job Description
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Summary
This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Managing the use of analytics to improve service, availability, and customer interactions. Managing incident resolution and issues escalated by vendors. Transitioning knowledge from design / build teams. Overseeing operational vendor performance management.
Required Job Qualifications:
* Bachelor degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience.
* Knowledge of ITIL v3 framework
* Knowledge of ITSM systems
* Knowledge of all Infrastructure technologies, including monitoring and event management technologies
* Experience with Mainframe and Mainframe Storage, all other Mainframe tech nologies
* Incident management
* Knowledge of required technologies (incl 3rd party solutions)
* Problem Management / RCA
* Customer service oriented
* Adaptability and ability to introduce / manage change
* Drive conflict management in high pressure situations
* Performance / metrics-driven decision making
Preferred Job Qualifications:
* Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
* Oral/written communication skills
NOTE:This hybrid role can be located in CHICAGO IL or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available.
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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
BCBSTX complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
