at Centene Corporation in Springfield, Illinois, United States
Job Description
You could be the one who changes everything for our 26 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene’s technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
“Applicants for this job have the flexibility to work remote.”
The Role:
We are transforming technology and creating a digital evolution that will empower Centene to better serve our members. As a Senior Technical Platform Owner this role will require a strong understanding of the Pega platform and product features such as Case Types, Flows, SLA’s, Decision Rules, Business Delegation, Knowledge Articles and OOTB features.
Position Purpose:
Translates business problems into technical features and design. Monitors the technical maturity of the product compared to standards and guidelines, prioritizing technology enhancements to ensure a sustainable, reliable, and desirable platform.
Develops and own the product technical road maps that drive the realization of the technology vision.
Utilizes IT architects to support data integrations.
Ensures the ‘voice of the customer’ is represented to fulfill the needs of end users into product design.
Engages various stakeholders (users, business owners, product owners, etc.) to define the product technical requirements and ensure implementation of the technical roadmap; provide clarity and detail necessary for product development to succeed.
Interprets technical and business objectives and challenges and drafts conceptual solutions.
Participates in writing and capturing user stories, features and acceptance criteria in Jira to communicate clear product objectives and requirements.
Gathers feedback from operations teams and research industry trends to improve business systems processes.
Works with visualization / dashboard developers to provide data content.
Drives the product planning and support on larger highly complex projects typically involving multi-product customer environments, where design is highly complex, to ensure client business needs are met.
Conducts research and analysis to develop technology use cases and task-based documents.
Translate business partner strategy into actionable steps.
Performs other duties as assigned.
Complies with all policies and standards.
Additionally you will bring:
A Bachelor’s degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 4 – 6 years of related experience.
Technical Skills:
Strong understanding of the Pega platform and product features such as Case Types, Flows, SLA’s, Decision Rules, Business Delegation, Knowledge Articles and OOTB features required
Strong understanding of Integration Services supported by Pega platform – REST, SOAP, MQ and other supported integrations required
Good understanding of data retrieval from Mongo, Teradata and Microservices required
Experience in HealthCare Industry and fair understanding of Contact Center Operations and Services required
Experience with Agile Software Development required
Experience with one or more of the following Business Analysis; Product Lifecycle; Product Management; Product Planning; Project Management required
Soft Skills:
Intermediate – Seeks to acquire knowledge in area of specialty
Intermediate – Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate – Ability to work independently
Intermediate – Demonstrated analytical skills
Intermediate – Demonstrated project management skills
Intermediate – Demonstrates a high level of accuracy, even under pressure
Intermediate – Demonstrates excellent judgment and decision making skills
License/Certification:
Certified Scrum Product Owner preferred
SAFe Scrum Master Certification preferred
Certified Scrum Master, Certified Agile Practitioner, or equivalent certifications? preferred
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
TITLE: Senior Technical Platform Owner — Remote
LOCATION: Various, Illinois
REQNUMBER: 1425098
