at Byline Bank in Chicago, Illinois, United States
Job Description
**$1,000 sign on bonus available**Customer Solutions Team
The Customer Solutions Team loves our customers and looks to make a personal connection with everyone that picks up the phone to call us. If you are highly skilled at delivering a WOW customer experience and are interested in joining a dynamic, fun, and energetic team, the Customer Solutions Team at Byline Bank may be the right fit for you!
What you’ll be doing:
- Answering incoming phone calls to assist customers with general account inquiries, telephone transfers, stop payments, address changes, check orders, etc.
- Occasionally place outgoing calls to follow up with customers and ensure their issue has been fully resolved to their satisfaction.
- Identify cross selling opportunities by assessing customer needs and explaining product features and benefits that address the customer’s needs.
- Evaluate customer requests for fee reversals and process refunds within established limits, if necessary.
- Maintain customer confidentiality, adhere to Bank Secrecy Act and Privacy Policy. Safeguard and secure customer information in work area to ensure it is not viewed by others.
- Ensure compliance with all bank policies and procedures while serving all customers.
- Update job knowledge by completing the Bank’s required online training courses and participating in other educational opportunities as they are made available.
- Report to work in accordance with department schedule and adhere to Paid Time Off Policy. Flexibility is key.
- Deliver a WOW customer experience every day with every customer!!!
- Calm Under Fire
- A desire to have fun and be creative.
- Outstanding communication skills, written and verbal
- Maintain positive interpersonal relationships with customers and Byline team members
- Demonstrate in-depth product and services knowledge, while serving customer’s needs
Requirements:
- High School or equivalent education required
- One-three years customer service experience required
- One-year banking experience preferred
- Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment
- Well-developed written and oral communication skills
- A dedicated space as well as fast and reliable internet connection – Temporary due to Byline’s current Work from Home environment. Options available to work from an office if needed.
- Proficiency in Microsoft Word and Excel O365 a plus
- Bilingual in Spanish a plus
-
Full or Part time
The salary range for this position is $40,200 to $48,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you’ll find a far-reaching choice of benefits and incentives.
