at Capital One in Chicago, Illinois, United States
Job Description
Job ID: R169414
Center 3 (19075), United States of America, McLean, Virginia
UX Design Manager
We're the bank millions of customers choose to spend with, save with, and invest in. And behind every one of those customer relationships are thousands of associates working in concert to run the business. Some of those associates are also dedicated to inventing new ways of operating, so we can create even better experiences for our customers. That's where you come in.
Our Global Finance organization is accountable for knowing how every transaction, regulation, and investment impacts Capital One and our customers. Imagine being a designer responsible for inventing systems that dramatically shift how our company's finance associates do their work; how quickly and accurately they see changes, answer questions, and make data-informed decisions to support our customers and our company. Together, we are on a mission to change banking for good.
Who we are
We are a team focused on our internal associate products that support key business functions. We strive to change complex data problems into simple-to-approach data experiences that answer questions before they are asked. Always keeping our users' at the front of our minds, we build relationships with our product, tech, and business partners to work together in realizing a better way to work - focused on improving collaboration, clarity, and data literacy. Beyond the work, our core values of "Kindness, Honesty, and Shared Results" sit at the front of how we work and collaborate amongst each other.
Now, let's talk about the role.
As our UX Design Manager, you'll be responsible for leading a variety of workstreams across our Internal Finance portfolio; establishing and fortifying relationships with a group of talented, kind people whose skills span design, product, tech, and data. As someone that lives at the intersection of design, business, and data, you'll be anchoring customer needs with multidisciplinary teams to take on our toughest business challenges and define compelling solutions. Together, you are reinventing Finance for, well, a Finance organization.
You'll be a great addition to the team if you're...
Collaborative. You're a team player who puts the interest of the team above your own. You mentor others, display a positive attitude, are open and enjoy contributing, which contributes to your respected leadership on the team.
A master craftsperson. You pride yourself in confidently driving projects from strategy through execution. You've got a whole arsenal of tools and techniques at your disposal that you dispatch appropriately depending on the customer and business needs.
A systems thinker. You think larger than just the work at hand and intuitively think at the ecosystem level. You often think about scalability and adaptability across products and platforms.
Passionate. You are genuinely interested in what you do. You make it your business to know as much as you can about the people you are delivering for and advocate for their needs within the business.
A Customer Advocate. You cultivate a deep empathy for people and anticipate their needs. You help them to focus on what's essential at the moment and advocate for their best interest.
A successful juggler. You don't get overwhelmed or flustered easily. You're able to keep track of multi-projects at once, manage your time efficiently and appropriately communicate scheduling with the broader team.
A clarifying voice. You add clarity and focus to every conversation you're in, clearing a path to what really matters and helping others see things in a new, simpler light.
Excited about designing with data. You are comfortable working with data as a raw material. You think carefully about presenting it in a way that helps users focus on what's important.
An inquisitive nature. You aren't satisfied with "just understanding" the customer, but you are genuinely curious in understanding their motivations and their reasoning. You are unafraid to immerse yourself into the complexity of their use cases to... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
