at Convergint Technologies LLC in Schaumburg, Illinois, United States
Job Description
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Administrator Premium Service Center (Financial Vertical) to join our amazing culture. In this role, you will be responsible for opening and monitoring work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history. Analyze complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications. As a Program Administrator Premium Service Center, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Administrator Premium Service Center.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
Act as a dedicated resource for a financial institution and be embedded and will be utilizing the customer systems to perform work activities and will support video systems specifically
This resource will receive work requests and validate the issue exists in the video system, once validated, this resource will then open and monitor work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history.
This resource will be responsible for updating customer systems for progress, updates and close out as well as interface with other trades to complete tasks.
Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications.
Generates and/or reviews invoices for service, submitting them in a timely manner to the customer for payment.
Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. May be requested to participate in strategy meetings to improve profitability
Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager
Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation.
Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager.
Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it related to assigned accounts.
Performs other duties and responsibilities, as requested or required.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan
Corporate Social Responsibility Day
And much more...
Requirements:
Education: High School/GED or equivalent experience
Minimum Experience: 3 months relevant experience
Preferred Experience: (but not... For full info follow application link.
Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.
