at Jones Lang LaSalle in Chicago, Illinois, United States
Job Description
*Will operate on EST*
Our Account Directors are visible and influential leaders of talented individuals and teams accountable for delivery of outstanding service and financial provision to clients under the terms and conditions of the contract. Their role is to ensure the delivery of integrated, innovative and differentiated solutions for our clients. They have accountabilities for all strategic and operational activity including, but not limited to new business development, revenue growth, client satisfaction and managing the team.
The position is responsible for leading and managing JLL's integrated service platform on the account, ensuring high client and user satisfaction, including helping develop an industry-leading employee experience program. This includes developing and administering global IFM programs and ensuring consistency and best practices in processes, systems, and reporting.
The role ensures efficient and consistent operation of all facility management activities to meet contractual obligations for the client's property portfolio, achieving the client's objectives of positive employee experience, cost savings, best practices, innovation, and JLL talent management. The position has supporting accountability for delivering on the account financial P&L and its leadership within JLL's business.
Essential Functions
Leadership
Establish the vision and strategy of the global account plans and ensure the client receives exceptional delivery.
Understand the client's key business drivers and focus the team to ensure those priorities are aligned with JLL deliverables.
Ensure the account team is high performing and delivery is driven by best practices and consistency.
Ensure the account has a team of top talented employees; improve team capability and performance through regular coaching and feedback; provide recognition.
Client/Stakeholder Management
Manage relationships with Client stakeholders and the organization's key Client contacts in CRE management to ensure all KPIs are achieved, including survey scores.
Serves as single point of contact for the accounts service delivery and escalation point to management.
Accountable for global service delivery to meet contractual obligations.
Develop and implement global business plans which meet the aligned goals.
Develop and maintain a detailed understanding of the client's business and key factors influencing their requirement for our services.
Drive the productive use of Business Intelligence decision-making and data analytics reporting.
Finance Management / Cost Control / Profitability / Compliance
Assist the client with models to develop and manage property budgets and forecasts in accordance with the financial timetable.
Achievement of financial targets for the account; revenue, expenses, shared savings, and capital renewal.
Meet the agreed growth targets for the account.
Identify opportunities to cross-sell services.
Oversee Compliance programs to support local/site requirements.
Functional Responsibilities
Bring strategic concepts to life in tangible, effective programs with operational relevance.
Actively manage the professional development of all direct reports, including succession plans.
Implementation of technology and BI systems to support service delivery, reporting and planning.
Establish and manage standard operating procedures and processes for the account.
Drive client specific initiatives such as savings targets, benchmarking and best practices.
Contract Management
Ensure adherence to the contract.
Act as the Contract Expert on the account, advise on any contract opportunities.
Responsible to... For full info follow application link.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
