at Humana in Chicago, Illinois, United States
Job Description
Description
The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation
Required Qualifications
+ 2 years of customer service experience
+ Strong customer service orientation
+ Strong attention to detail
+ Strong typing and computer navigation skills
+ Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
+ Effective verbal and listening communication skills
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
+ Associate’s or Bachelor’s Degree
+ Previous inbound call center or related customer service experience
+ Healthcare experience
+ Fluency in Spanish
Additional Information
+ Resumes need to be formatted, free of spelling and grammar errors, and complete with full work history within 7-10 years. Please notate any positions that may be considered seasonal, short term and any reasons for gaps in work history, (pursuing education, relocated, taking care of family).
+ After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE) . This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE. The email will come from vjtadmin@mg.jobtryout.net , please add to your contacts or safe senders list to avoid this going to your spam folder.
These requirements include:
+ Access to a personal computing device with a camera, a minimum internet connection speed of 25mbps x 10mbps
+ Dedicated secure home workspace for interview or work purposes.
+ If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Scheduled Weekly Hours
40
This is a remote position
\#LI-REMOTE
Scheduled Weekly Hours
40
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
