at Nelnet in Springfield, Illinois, United States
Job Description
Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Salesforce Support Specialist proactively responds to end-user support tickets and provides first-tier troubleshooting for issues related to the Salesforce environment
JOB RESPONSIBILITIES:
1. Daily support of the Salesforce platform including, but not limited to, setting up users, profiles, roles; creating new reports, dashboards, and end user vignettes; responding to support requests from end users; and troubleshooting issues.
2. Work with senior team members, as needed, to resolve issues and communicate requests while maintaining communication with end users.
3. Prioritize, plan, and execute special projects as needed.
4. Create and manage an ongoing education strategy to learn more about the Salesforce products the company uses to improve ability to maintain and support the current environment.
Salary Range: $50,000-$55,000
EDUCATION :
1. Bachelor’s Degree or equivalent (Marketing or Advertising preferred).
2. Some level of education via the Trailhead platform ideal.
EXPERIENCE :
1. Prior experience in a technology-oriented support desk preferred.
2. Salesforce Administrator certification preferred
3. Candidates with a desire to attain additional certifications.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Strong desire to share knowledge, answer questions and help others at all levels in the company.
2. Intrinsically motivated and able to work independently without daily oversight.
3. Ability to work successfully with team members in multiple locations.
4. Excellent interpersonal skills with the ability to communicate in a clear, direct, and effective manner with people at all levels in the organization and with varying levels of technical knowledge.
5. Effective multi-tasking skills to simultaneously manage multiple tasks of varying complexity and priority.
6. Strong verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively, and professionally.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.
EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)
