at Oracle in Springfield, Illinois, United States
Job Description
Job Description
Project Specialist – Global Hotel Professional Services
Location: United States
No visa sponsorship is available for this position.
As a Project Specialist – Global Hotel Professional Services, you will ideally have a 2-5 years of project coordination experience coupled with Hospitality Industry or IT implementation experience. For you to be successful in this role requires excellent time management skills, attention to detail , being highly organized along with the ability to manage multiple initiatives at a given time. While this role does not have direct reports, you will be coordinating remote product customization projects around the globe. If you’re interested in pursuing a career in project management, consider this to be your stepping stone into that space!
Job Description
1. Management of Projects
+ Main point of contact through entire Project Delivery
+ Review each sales order within their area of responsibility
+ Direct and ongoing Communication with Hotel client contact and staff throughout project
+ Coordinates project kick-off calls
+ Sets accurate expectations of processes from pre-Implementation process through development to deployment
+ Builds project frame, schedules and blocks resources for onsite installation
+ Assists hotels with pre-requisites and ensures client fully understands the Design, Development, and Deployment process
+ Prepares project outline for customization team and provides detailed, specific information on projects and all deliverables
+ Ensure that licenses, hardware, software and all project specifications are accounted for
+ Supervises remote Oracle Hospitality resources to ensure projects are on track as scheduled
+ Serves as first point of escalation for the customers and Oracle Hospitality resources
+ Raises issues to their Manager
+ Runs assigned projects from start to finish
+ This includes the following OPERA related projects:
+ OPERA Custom Report Development
+ OPERA Custom Export Development
+ OPERA Custom Back Office Interface Development
+ OPERA Custom Utilities
+ OPERA Reporting and Analytics Custom Report Development
+ OPERA Cloud Extensions
+ OPERA Cloud Customer Federation
2. Leads the assigned remote team (developers and consultants)
+ Supervises design and development efforts to ensure tasks remain on schedule
+ Makes recommendations to Manager on staff utilization
+ Review of daily communication from development team about project
3. Develop the relationship with the client, management company or/or corporate entity
4. Review and respond quickly to customer feedback and inquiries – raise issues
5. Work with the sales/account management team
+ Attend project kick-off calls
+ Attend pre-sales calls
+ Commit and block appropriate resources for pending contracts and supplemental work
+ Research billing questions
+ Provide installation history
6. Administrative
+ Provide backup for other Project Specialists as needed.
+ Review work schedule for each individual project:
+ Raise scheduling conflicts to Manager
+ Appropriate scheduling based on skill set for owned project
+ Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work
+ Audit installs for customer happiness, communication, project information, sign-offs, billing, etc.
+ Run data points in the PM scheduling system for accurate reporting
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated location(s)
California Pay Range: from $70,900 to $141,900 per annum. May be eligible for bonus and equity.
Colorado Pay Range: from $66,900 to $127,700 per annum. May be eligible for bonus and equity.
New York City Pay Range: from $66,900 to $134,800 per annum. May be eligible for bonus and equity.
Washington Pay Range: from $73,700 to $134,800 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment q
