at Randstad US in buffalo grove, Illinois, United States
Job Description
client technical support.
+ buffalo grove , illinois
+ posted may 25, 2023
job details
summary
+ $50,000 – $55,000 per year
+ permanent
+ high school
+ category computer and mathematical occupations
+ reference1012646
job details
job summary:
. Our Client Relations Technician will be responsible for providing technical support and assistance to our customers, while also building and maintaining strong relationships with them. As a result of their superior emotional intelligence skills, they provide an exceptionally friendly experience, with attentiveness and empathy encompassing a solutions-based approach with commitment to prompt resolution.
location: Buffalo Grove, Illinois
job type: Permanent
salary: $50,000 – 55,000 per year
work hours: 8am to 4pm
education: High School
responsibilities:
+ Provide level II troubleshooting expertise, identify symptom and diagnose
+ Generate service estimates
+ Review Quality Control documents
+ Create Service Reports
+ Monitor and report on service trends
+ Handle a continuous flow of inbound calls and emails
+ Create and manage customer service tickets, handling open tickets from start to finish
+ Provide customer service while documenting continuous touchpoints with customers
+ Investigate and resolve cases while problem-solving with a high customer focus
+ Relationship development, providing a positive customer experience while building a lasting rapport
+ Soft selling
+ Schedule and document preventative maintenance (PM)
+ Process sales orders, coordinate return authorizations, and check product and service availability
+ Effectively listen to ensure customer perspective is understood and provide feedforward on customer journey improvements
+ Deescalate tense situations and provide a calming presence
+ Coordinate and partner with various departments, engaging in effective interdepartmental communication
+ Be knowledgeable about current company policies, procedures, and directives
+ Continues improvement towards what the company does to support the business and success of internal and external customers
+ Work within our CRM and ERP systems, Salesforce and NetSuite
The essential functions of this role include:
+ working in a smoke free environment qualifications:
+ Experience level: Experienced
+ Minimum 2 years of experience
+ Education: High School (required)skills:
+ ElectronicsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
