at Health Care Service Corporation in Chicago, Illinois, United States
Job Description
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Summary
This position is responsible for creating and supporting useful, well-designed, user-friendly applications, websites workflows, and databases to automate and improve business processes for the departments we serve, utilizing Microsoft Power Automate, Power Apps, SharePoint, Power BI, and other tools in the Microsoft ecosystem. Applications include databases, forms, workflows, and associated metrics and reporting. Departments served by these applications include Enterprise Architecture, Infrastructure, Product Engineering, and other areas under HCSC's Chief Technology Officer. Responsibilities will also include working closely with department leads to understand current business processes and re-engineer them for improved efficiency, defining governance for these processes, defining Key Performance Indicators (KPIs) and other metrics for these processes, generating metrics using application data, and producing metrics dashboards from that data. The individual fulfilling this role must be capable of working closely with customers to build relationships, and continuously gaining a deeper understanding of their needs, opportunities, and pain points; most importantly, this individual must be able to turn those needs into applications that enhance our customers' everyday work experience.
Required Job Qualifications:
Bachelor's Degree and 4 years experience in defining and managing technical processes OR technical degree and 6 years experience defining and managing technical processes OR 8 years experience in defining and managing technical processes.
3 years experience creating websites using Microsoft SharePoint.
3 years experience creating custom Microsoft SharePoint Lists.
1 year experience creating workflows using Microsoft Power Automate or similar workflow tool. **This is a Must Have**
1 year experience creating applications using Microsoft Power Apps.**This is a Must Have**
Proficiency in process engineering and re-design.
Demonstrated experience with customer relationship management.
Ability to influence and execute effectively across multiple departments in a matrixed environment.
Ability to manage time effectively, prioritize, and make trade-off decisions.
Commitment to teamwork and collaboration.
Ability to simplify and standardize complex concepts/processes and tie together solutions across systems.
Analytical thinking and consultative problem solving/consulting.
** This is a hybrid position that will allow qualified candidates to work remotely 2 days per week. **
We encourage people of all backgrounds and experiences to apply.
Even if you don't think you are a perfect fit, apply anyway - you might have qualifications we haven't even thought of yet.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
BCBSTX complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
