at Coach in Chicago, Illinois, United States
Job Description
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
SALES FLOOR:
* Understands organizational objectives and makes decisions that align with Company priorities
* Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
* Creates short- and long-term strategies to achieve personal metrics and performance goals
* Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
* Represents Coach as a brand ambassador
* Demonstrates Coach's Selling and Service expectations at all times
* Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
* Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style
* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
* Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
* Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
* Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
* Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
* Sensitive to customers' needs and tailors approach by reading cues
* Attends to the unique and individual shopping needs of each customer.
* Works with multiple customers simultaneously and breaks away as appropriate
* Follows up with customers consistently and genuinely to influence/close the sale
* Flexes personal selling techniques to contribute to overall store financial results
* Builds lasting and loyal relationships with customers
* Leverages Coach's tools and technology to support relationship building and clienteling efforts
* Creates enthusiasm and positivity for a shared vision and mission
* Promotes and endorses a team selling environment
* Fosters an environment of teamwork, trust and collaboration with internal and external customers
* Remains solution oriented; is adaptable and flexible to changing business and store needs
* Welcomes feedback and adapts behaviors as appropriate
* Maintains a calm and professional demeanor at all times
OPERATIONS:
* Ensures all daily tasks are completed without negatively impacting service or Coach standards
* Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
* Maintains a clean and tidy selling floor at all times
* Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
* Replenishes inventory on sales floor as needed
Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in... For full info follow application link.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
