Staff Service Designer

at The Kraft Heinz Foods Company in Chicago, Illinois, United States

Job Description

About Us
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We're a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we're united under one vision:To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we're transforming the food industry with bold thinking and unprecedented results. If you share our passion - and are ready to create the future, build a legacy, and lead as a global citizen - there's only one thing to do: join our table and let's make life delicious!

Our Culture of Ownership, Meritocracy & Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level - from entry-level intern to senior leader - to own their work. We share a responsibility to think like Owners - to be mindful of the collective and sustained success of Kraft Heinz - which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You're expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level - and you'll be rewarded. You're given opportunities to leave a mark and build a legacy. But you won't do it alone. You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
Job Description
The Staff Service Designer is responsible for bringing a human-centered approach to the design and development of a world-class digital ecosystem. You will help transform the entire internal employee experience, beginning at the interview process and following all the way through to tenured employees' daily interactions. You partner with teams to lead, define, and conduct research, detailed journey maps, systems mapping, UML artifacts, information architecture, site-mapping, time & motion studies and more.

You will work closely with the Head of Design to develop, advise, and evangelize the importance of the users perspective throughout every stage of the product development lifecycle. Your partner teams on the day-to-day will be executives, Product owners, and technical stakeholders (IT/Sec, Full-stack Engineering, Data Sciences, Business Intelligence Engineering, etc). This role begins as an individual contributor with significant growth opportunities, either through personnel management or IC track. This is the first role of its kind at Kraft Heinz and has the potential to completely redefine how we design experiences to delight every single employee across the globe.

You will:
Inject service design into the product development lifecycle through each stage: ideation, concepting, feasibility, development, deployment, QA, analysis.
Lead group workshops to define journey/system maps
Establish the strategic vision for what the end employee experience looks like
Assume a research-based approach when building out diagrams & schemas for review, stakeholder signoff and handoff to design & engineering.
Deeply understand the balance between actionable and aspirational throughout concept and execution.
Lead requirements gathering sessions, IA/sitemap development.
Apply user-centered design, behavioral pattern development and human factors standards as the lens through which all projects are approached and solutions presented.
Deliver detailed analysis of current state systems and experiences along with clearly defined recommendations for improvement, reimagining and... For full info follow application link.

It is the continuing policy of The Kraft Heinz Company to afford full equal employment opportunity to qualified employees and applicants, regardless of their race, color, religion, sex, national origin, age, physical or mental handicaps, military or veteran status, sexual preference, or any other protected condition or characteristic in conformity with all applicable federal, state, provincial and local laws and regulations.
Final candidates must be legally authorized to work in the United States without Company sponsorship. Exceptions requesting work visa sponsorship will be reviewed on a case to case basis.

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Job Posting: 10967534

Posted On: May 28, 2023

Updated On: Jun 04, 2023

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