at Motorola Solutions in ChicagoChicago, Illinois, United States
Job Description
Company Overview
At Motorola Solutions, we believe that everything starts with safety.It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.Department OverviewThe Network and Security Operations Center provides 24x7 monitoring and response services for 9-1-1 Public Safety Answering Points (PSAP).Job Description
Night Shift
For California Resident Applicants (8x5 Shift): Tuesday - Sunday, 10:00 pm - 6:30 am (Pacific Time)
For Applicants Residing Outside of California (4x10 Shift): Wednesday - Sunday, 8:00 pm to 6:30 am (Pacific Time)
Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).
Qualifications
1+ years of technical support experience in a customer-facing IT service organization
Microsoft Windows OS (operating systems) support experience
Remote or virtual machine support experience a plus
Network fault monitoring dashboard experience
Experience with endpoint administration for security, patch, or backup management
Use of ServiceNow or Remedy for case and incident management
Exceptional written and verbal communication skills
Ability to remain level-headed and professional at all times
#LI-DB1
#LI-REMOTEBasic Requirements
Minimum of a high school diploma
1+ year of experience in Customer Service, Call Center, or Operations support
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes
Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
