at OSF HealthCare (Main Office) in East Peoria, Illinois, United States
Job Description
Overview
Starting pay for this position is $17.00/hour
Internship open to students seeking an opportunity to work while attending school with possible transition in to a full time position once their degree program is completed.
POSITION SUMMARY: The IT Service Center Intern provides Tier 1 support to employees relating to requests for IT services. Interns promptly resolve or triage requests by providing the most effective and efficient solution to our employees. The intern ensures proper documentation, use of knowledge database, and escalation processes are followed in our ITSM solution.
Acts as primary point of entry for all mission partner Service Center contacts (phone, email, portal, chat)
Utilizes excellent customer service skills and exceeds mission partner's expectations
Resolves technical computer, printer, network and software related issues, remotely as needed
Ensures proper documentation, categorization, and closure of all contacts in our ITSM solution
Escalates unresolved contacts to the next level of support
Follows internal resolution, problem solving, routing, communications and escalation processes with maximum reliance on ITSM knowledgebase documentation
Preserves and enhances their knowledge of Service Center procedures and services
Qualifications
REQUIRED QUALIFICATIONS:
Education: Junior or Senior level student attending college or university advancing towards Bachelors Degree in an IT related field OR Associates Degree in an IT related field
Other Skills/Knowledge: Proficiency in English, both written and oral. Communication skills. Problem-solving, critical thinking, and multi-tasking skills. Customer service experience. IT work related experience. Experience with healthcare specific concepts, software, and practice
OSF HealthCare is an Equal Opportunity Employer.
EOE/Minorities/Females/Vet/Disabled
Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.
