at Capital One in Chicago, Illinois, United States
Job Description
Job ID: R167278
Center 1 (19052), United States of America, McLean, Virginia
Sr. Mgr, Product Mgt - Secure Card Acquisitions
Secured Card is a credit card for the underserved market. Platinum Secured and Quicksilver Secured have terms similar to the upgraded product, with the exception of a security deposit requirement and soft landings. This role will involve making improvements to the customer experience after the funding stage which include: booking, product use, account management, and card upgrade phases. This role will require collaboration with internal partners, and the ability to influence product decisions and inspire breakthrough results.
As a Product Leader, you'll be driving the agenda for Secured Card, setting the product vision/roadmap, and working with internal teams to create digital-first experiences that lay the foundation for the way customers interact with Capital One and help them achieve their goals.
Product Management
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Do you dream of more elegant and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself...do you feel like making an impact?
In this role, you'll be expected to demonstrate proficiency in four key areas:
Human Centered
You'll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision
Business Focused
You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
You'll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates
Technology Driven
You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job
Transformational Leadership
You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career
As part of Secure Card, you'll have access to:
Work cross-functionally on driving new solution development having a direct impact on key business objectives
Deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics are not performing
Test and iterate in small-scale pilots to validate concepts, refine them to achieve product fit, and then scale to drive vertical and horizontal economics
We want you if you are:
Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer.... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
