at Synchrony in CHICAGO, Illinois, United States
Job Description
Job Description:
Role Summary/Purpose:
This strategic and highly visible Mattress Firm Marketing Leader role requires a passionate, proven leader with demonstrated ability to drive growth and change via a focus on customers, process, and innovation. The role will lead marketing for the Mattress Firm credit portfolio, a nationwide retailer with 2,500+ retail outlets. The Mattress Firm partner is one of the top 5 partner programs in Home and Auto and in the top 15 in Synchrony. Key responsibilities are to develop and implement marketing strategies and tactics to achieve Synchrony KPIs and partner CTQs. This leader will work collaboratively and very closely with the Mattress Firm General Manager, the entire cross-functional dedicated team, and the Mattress Firm team, to drive new card accounts and incremental card usage. As portfolio Marketing Leader, this role with have responsibility for developing and leading a team of two.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
- This is a remote opportunity and the selected candidate can work from a home office anywhere in the continental US.
Essential Responsibilities:
+ Partner with the business and the Synchrony client team to lead, develop, implement, and monitor dynamic annual growth plans.
+ Lead and develop team of client marketing professionals.
+ Establish and develop key relationships at senior levels of partner organization.
+ Understand and incorporate the client’s key business objectives, strategic vision, and marketing calendar into the planning process to achieve set objectives.
+ Optimize contractual marketing spend and pursue additional funds to meet growth goals.
+ Identify portfolio segments to target for partner and business gain; test and implement programs to grow these segments.
+ Manage all aspects of the value proposition, including tracking industry trends, as well as competitor’s and customer experience metrics.
+ Ensure program profitability and growth through continued enhancements.
+ Drive program to effectively work in an omni-channel environment. Ensure digital assets are in place and optimized. Push for cutting edge thinking and agenda.
+ Monitor & manage performance of all key credit and marketing metrics vs. plan.
+ Perform other duties and/or special projects as assigned
Qualifications/Requirements:
+ Bachelor’s degree or, in lieu of a degree, a high school diploma/GED and 15 years of marketing experience
+ A minimum of 10+ years of marketing experience in credit card or financial services to include (can be concurrent):
+ 5 years of growth marketing leadership with partnership model, while leading consumer-facing programs and products, and with developing and delivering financial services products via digital channels
+ 3 years of demonstrated successful people leadership experience within a client marketing team
+ Direct marketing experience with both acquisition and loyalty/lifecycle channels.
+ Promotional financing strategy and management experience
+ Ability to build business cases and balance metrics/creativity to influence GM and client C-Suite
+ Ability to travel as needed (~15%)
Desired Characteristics:
+ Advanced degree (MS, MBA).
+ Client/ Account Management experience
+ Ability to work across the client organization and align resources and focus
+ Strong problem solving skills with a demonstrated ability to evaluate situations using multiple sources of information.
+ Ability to manage and motivate marketing staff to attain high levels of performance
+ Ability to fully diagnose a market and identify innovative growth opportunities
+ Skilled at using data to drive business decisions; experience working with client data-share initiatives desirable
+ Ability to diagnose and stop work processes with low ROI as well as elevate high ROI initiatives
Grade/Level: 14
The salary range for this position is 150,000.00 – 250,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing
