at Teksystems in Decatur, Illinois, United States
Job Description
Description:
-Partner with the GT Global Support Teams, OT Teams, and MFG Automation teams for proper day-to-day Operational support and request workflows -Alignment with the Global Service Desk, SL Support, and PA Support teams -Monitor and Assist with all day-to-day Operations ticket flows and communications to assure alignment to the FMO GT Operating model -Support the development & Integration of “Connected factory floor” solutions into the GT/OT Services Delivery model -Maintain a positive work environment through teamwork & proper conflict resolutions -Basic knowledge of order and inventory applications for receiving, creating, closing work tickets and trouble tickets -Be proficient in WAN/LAN cabling installation/design practices within MFG Facilities -Be proficient in Wireless WAN/LAN design, Installation, and troubleshooting for MFG Facilities -Working with MFG campus sites and local departments for company end user moves, adds and changes -Follow steps to properly order, configure, install, replace, and troubleshoot networked timeclock hardware -Perform, delegate, and monitor the ordering, configuring, installing, replacing, and troubleshooting of networked timeclock hardware -Perform, delegate, and monitor shop floor troubleshooting of fork truck-mounted warehouse management computers and systems
Skills:
Desktop, Support, Troubleshooting, Customer service, Hardware, Technical support, Help desk support, Active directory, Help desk, Deployment, Ticketing system, Service desk, Printers
Top Skills Details:
Desktop,Support,Troubleshooting,Customer service,Hardware,Technical support,Help desk support
Additional Skills & Qualifications:
-Great customer service ability as they will be working with people across multiple environments.
Experience Level:
Entry Level
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
