at Teksystems in Waukegan, Illinois, United States
Job Description
FULLY ONSITE M-F IN NORTH CHICAGO, IL
NO EXCEPTIONS
Description:
· Strong understanding of VMware vSphere, Citrix XenDesktop, Citrix Director, and Citrix Studio
· Must have a broad knowledge of Windows, Windows based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP
· Advanced technical computer skills as required for technical support specific to functional area and related systems
· Experience with Service Now ticketing system
· Must possess a strong customer service orientation.
· Must be adaptive and flexible and have good problem-solving skills.
· Must be able to communicate effectively both verbally and in writing.
Skills:
Desktop, Windows 10
Top Skills Details:
Desktop,Windows 10
Additional Skills & Qualifications:
1. Responsible for implementation and support of VDI in AbbVie’s VDI environment.
2. Monitor the AbbVie VDI environment to ensure capacity, utilization, and licensing standards are maintained.
3. Responsible to ensure completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
4. Constantly monitor individual work queue to resolve routine and non-routine VDI issues and requests.
5. Identify technical and process issues and recommend improvements.
6. Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
7. Complete tasks as assigned by dispatchers and as directed by management.
8. Update service tickets as appropriate and in a timely manner.
9. Resolve technical issues and act as a technical contact for issues that require escalation.
10. Maintain a high level of customer satisfaction
Experience Level:
Entry Level
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
