at Brookfield Global Integrated Solutions in Springfield, Illinois, United States
Job Description
BGIS is currently seeking a Program Manager- Critical Environment Professional Services to join the team, Remote, US.BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
RESPONSIBILITIES
Program Management
- Completes assigned projects by utilizing appropriate resources effectively and balancing the requirements with the agreed upon strategies of the company.
- Determines and facilitates the usages of resources, internal and external, required for the project.
- Responsible for the successful management and completion of projects.
- Responsible for the definition of customer project requirements.
- Own, manage, and implement the project schedule as a project management and client management visibility tool, establish schedule to meet or exceed customer requirements.
- Provide ongoing updates to internal team and customers regarding project status and progress.
- Work to balance competing priorities and negotiate compromises among projects.
- Ensure all Projects are performed safely and in accordance with the BGIS Safety Policies/Procedures.
- Oversee the document management process to ensure compliance.
- Capture all customer impacting and non-customer impacting events in order to become more equipped to be proactive and preventative (Problem/Incident Management (PIM).
- Ensure project organization using a single system and produce high level reporting.
- Establish Key Performance Indicators, and Key Factors to be used to determine success of a project.
- Provide proposals/pricing for projects both internal and external.
- Other duties as assigned.
- Responsible for ensuring high customer and employee satisfaction.
- Ensure training materials and support information is available in one shared location for team use.
- Works collaborative with all other BGIS teams
- Document, manage, and appropriately escalate training issues and concerns.
- Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and critical environment employees are satisfied.
- Evaluate industry standards as they emerge for new best practices, and closely coordinate these potential opportunities with the CEPS Director.
- Ability to clearly explain technical information internally and externally.
- Ability to run an efficient and well planned meeting/training.
- Bachelor's Degree in Business, Facilities Management, Construction Management, Engineering, or equivalent field of study or equivalent work experience required.
- Five (5) years of experience in critical facility management or related field preferred
- Ability to pull information from subject matter experts and develop training modules
- Experience with various forms of media / LM systems
- Technical writing skills
- The ability to present training modules to staff
- Knowledge of Data Center Operations and System configurations required.
- Professional affiliations preferred (24x7, IFMA, and Data Center Pulse).
- Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook, and Visio required.
- Excellent written and verbal communication skills required.
- Strong team building and training skills required.
- Working knowledge of typical mechanical, electrical, plumbing, and life safety systems associated to Critical Environments required.
- Ability and willingness to travel up to 50%.
- Physical ability to walk client sites in potentially uneven terrain.
- Provide personal transportation for meetings and job visits away from the office; reimbursed.
- Ability and willingness to work weekends, holidays, after-hours as required, and be \"on call\" on a 24 x 7 basis for emergency situations.
- Ability to work effectively from a home office
- Ability to sit and work on a computer for extended periods of time
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
The salary range for this exempt position in the US is $95k-110k
A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.
BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.
Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.
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