at Northwestern Memorial Healthcare in Woodstock, Illinois, United States
Job Description
Location Woodstock, Illinois
Business Unit Woodstock Hospital
Job REQID 99727
Job Function Customer Service
Shift Day Job (1st)
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$6,000 Student Loan Repayment ($3,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Annual Employee Merit Increase and Incentive Bonus
Paid time off and Holiday pay
Description
The Switchboard Operator reflects the mission, vision, and values of Northwestern Medicine, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Provides switchboard operations for Northwestern Medicine and sometimes provides guest services functions as well.
Answers, screens and directs all internal and external phone calls.
Ensures the conveyance console and Telecommunications Device for the Deaf (TDD) are operational and reports repair issues to Information Services.
Pages personnel over the intercom system or by pocket and/or radio pagers, as requested.
Communicates with Safety team and Engineering department during any emergency calls and/or fire alerts via two-way radio and follows up with written documentation.
Informs individuals in the hospital of fire drills, disaster drills, and other hospital issues by making overhead announcements as directed per policy or by security or safety officer
Provides project support to the department as assigned by supervisor
Welcomes all visitors, vendors and business partners and directs them to the proper location.
Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners.
Assures that policies and procedures related to visiting hours/visitation and safety are enforced
Updates inpatient phone list and maintains room and ext. list
Provides visitors with wheelchairs, escort or general information as needed.
Provides vending machine refunds
Receives floral deliveries and assures they are delivered to proper person.
Provides patient room numbers to ambulance/medicar drivers as needed.
Assures front desk and lobby areas remain clean, neat and organized
Performs other duties as assigned
Qualifications
Required:
High School Diploma or GED equivalent
Computer experience in a Windows environment
Strong communication skills, with the ability to work independently
Ability to interface with a variety of people and provide the highest level of customer service
Preferred:
Previous switchboard experience
0-2 years of experience
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
