Customer Marketing Specialist

at Keeper Security in Chicago, Illinois, United States

Job Description

Keeper is hiring a talented Customer Marketing Specialist to join the Keeper Marketing team.

Keeper’s applications have millions of users around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on global campaigns to maximize and expand the utilization of Keeper's solutions!

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Job/About the Team

Join an elite team of highly skilled marketing professionals and play a key role in ensuring all market-relevant content is surfaced to customers in the right way.

You’re right for this job if you:

• Love to take ownership in developing and executing effective and scalable cross-sell and upsell campaigns targeting Keeper’s global customer base to maximize and expand the utilization of Keeper’s solutions.
• Want to accelerate expansion pipeline growth by developing and maintaining a global customer marketing campaigns calendar and executing weekly programs across email, paid media, paid social, and site optimization/updates.
• Passionate about creating and distributing sales enablement collateral including call scripts, battle cards, data sheets, pitch decks, and incentives to our global Customer Success team.
• Bring hands on experience in delivering monthly customer communications such as newsletters, release notes, and webinar promotions
• Are excited about working cross-functionally with Product Marketing, Channel Marketing, Customer Success, and Demand Gen to ensure all market-relevant content is surfaced to customers in the right way
• Can balance and support the Customer Experience teams to build out scalable education programs to decrease 1-to-1 support and improve customer lifetime value

• 2+ years experience in a customer marketing or campaign role
• Previous B2B experience required
• SaaS company experience strongly preferred. Security and/or Networking (IT/technology industry) experience is a plus
• Experience running multi-channel marketing campaigns and an understanding of customer journey mapping
• Familiarity with B2B marketing tools (Salesforce, HubSpot, 6Sense, LiveStorm)
• A self-starter attitude and team player, able to accept direction, and work independently
• A positive attitude with adaptability in a fast-paced work environment. Experience in agile work environments is a plus
• Results-oriented
• Strong communication and collaboration skills
• Strong attention to detail

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401 k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt