at Lake Land College in Mattoon, Illinois, United States
Job Description
Job Description
Technical Support Specialist
Position Title:
Technical Support Specialist
Department:
Information Systems & Services
Supervisor:
Director of Technical Services
Description of Essential Functions (critical tasks):
Job Summary:
Monitors, supervises, and maintains the colleges computers, including staff, supervisor, faculty, administrator, and all labs; printers, and peripheral equipment. Install, maintain, and repair hardware and software on college computers. Diagnose and resolve hardware and software problems. Work with the existing college network to maintain maximum runtime for all equipment.
Monitor and resolve trouble ticket issues for the entire institution in a professional and timely manner.Report all unsolvable issues to supervisor.
Regularly review computer labs to test and maintain hardware and software functionality.
Assist students and staff with software and hardware questions and issues.
Install microcomputers and software and assist with the installation of network equipment and accessories.
Install/reinstall hardware and software as required.
Install microcomputers and printers on the network.
Analyze current issues to find alternatives to improve performance and function of technology.
Other duties as assigned.
Specific Functional Job Requirements
Education:
Associate's degree in related field preferred.
Experience:
Personal computers,client operating systems,and common application software.
Knowledge:
Current versions of client operating systems,application software,microcomputers,printers,and basic network functions.
Skills
Ability to work with a variety of software packages and with different hardware configurations.
Personal:
Ability to work with others,good communication skills,and problem solving ability with a professional attitude.
Physical:
Able to perform required position responsibilities which requires moving and setting up computer equipment.
Machines and equipment used:
Any computers, peripherals, network servers and any network, data communications, or diagnostic equipment necessary to perform the jobs' essential functions.
General Employment Statement
A. Length of training and Probationary Period:
90 days
B. Hours of Work Day:
8 hours
C. Group Affiliation:
Support Staff Grade Level: 11
D. Condition of Employment:
Board Policy
E. Position:
N
Job Demands
Some = 1-3 hours/day Frequently = 4-6 hours/day Very Frequently = 7+ hours/day
Job Demand
None
Some
Freq
Very Freq
Standing
Y
Walking
Y
Sitting
Y
Climbing
Y
Bending
Y
Stooping/Kneeling
Y
Crawling
Y
Repetitive Motions: Hand-Wrist
Y
Repetitive Motions: Elbow
Y
Lifting: 0-25 lbs
Y
Lifting: 26-50 lbs
Y
Lifting: 51-75 lbs
Y
Lifting: 76-100 lbs
Y
Lifting: 100+ lbs
Y
Carrying: 0-25 lbs
Y
Carrying: 26-50 lbs
Y
Carrying: 50+ lbs
Y
Pushing/Pulling: 0-25 lbs
Y
Pushing/Pulling: 26-50 lbs
Y
Pushing/Pulling: 51-75 lbs
Y
Pushing/Pulling: 76-100 lbs
Y
Pushing/Pulling: 100+ lbs
Y
Physician Requirements
Physical Requirements
Required
Manual Dexterity (Hand/Eye Corrd)
Y
Hear Alarms/Telephone/tape Recorder
Y
Finger Dexterity
Y
Color Vision
Y
Visual Acuity - Far
Y
Visual Acuity - Near
Y
Depth Perception
Gloves
Use of Respiratory Protection
Appropriate Safety Equipment
Hazards/Exposure to:
Type
Required
Toxic/Caustic Chemicals or Detergents
Extreme Conditions (Hot/Cold)
Y
Dust
Y
Moving Mechanical Parts
Y
Potential Electrical Shock
Y
X-Ray
Electro Magnetic Energy (Laser)
High Pitched/Loud Noises
Blood Borne Pathogens: Type: Body Fluids
Blood Borne Pathogens: % of Time: 80%
Gaseous Risk
TB
Hazards/Exposure to:
Judgment and Reasoning
Required
Manage Stress Appropriately
Y
Handle Multiple Priorities
Y
Make Decisions Under Pressure
Y
Work Alone
Y
Manage Anger/Fear/Hostility/Appropriately
Y
Work in Area that are Confined or Crowded
Y
Equal Opportunity Employer
