at United Community Bancorp, LLC in Springfield, Illinois, United States
Job Description
Assistant Branch Manager - Springfield, IL
Springfield, IL
Under general supervision, takes ownership of customer questions and concerns within the assigned branch and ensures follow-up in a timely manner. Supervises and coordinates the operational activities of the branch to ensure quality customer service and compliance with all branch policies and procedures. This position participates in the achievement of branch sales goals through coaching, training, and counseling of staff. Assists branch manager in all phases of branch operations, and assumes responsibility for ALL managerial duties in the branch manager's absence.
Roles and responsibilities:
Administration of bank policies, procedures and regulations to maintain effective branch operations and minimize risk to the bank
Knowledgeable in all bank policies and procedures with respect to opening new accounts, approving checks/overrides, assisting with questionable transactions, issues of compliance, and regulatory standards
Handles customer complaints, problems and counsels customers
Takes the lead in correcting errors from Data
Responsible for the deficit balance report and charge offs
Scheduling for all hourly retail employees, monitors overtime, staff needs
Oversees the responsibilities of the personal bankers and teller staff
Participate in community events
Participate and encourage CRA efforts
Knowledge of all regulatory standards
Complete all training and online testing requirement as assigned
Have knowledge of and uphold all bank policies and procedures
Maintain familiarity with the Bank Secrecy Act Policy, OFAC Policy, and any other policies relevant to your position
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements:
Proficiency in Microsoft Office (Word, Excel, Access, and Power Point) required
Proficiency in Navigator/BPM preferred
Experience with CRM and Teller Insight preferred
Education/Experience Requirements:
Bachelor's degree or equivalent experience
Minimum of 4 years retail sales management experience
Knowledge of financial products and services preferred
Additional Requirements
Strong sales oriented customer service skills
Excellent verbal and written communication skills and interpersonal skills with customers and all levels of staff
Ability to handle confidential information in a professional manner
Ability to perform duties independently with limited direct supervision
Ability to explain the benefits of complex bank products and answer questions regarding those products
Ability to multitask and function in a fast-paced environment
Attendance Requirements:
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided. This position is typically full-time, Monday through Friday, with occasional Saturdays depending on branch needs.
Certificates, Licenses, or Registrations:
None required
Working Conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements:
Requires bending, stooping or standing as necessary
Requires the ability to hear, speak and/or signal people
Effectively communicate verbally, in writing, and in English
Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
The employee may occasionally lift and/or move up to 25 pounds
Assistant Branch Manager - Springfield, IL
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at United Community Bancorp will be based on merit, qualification, and abilities. United Community Bancorp does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other actual or perceived characteristic protected by law.
