at Rose International Inc. in Lake Zurich, Illinois, United States
Job Description
DESCRIPTION- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Job Title: Salesforce Business Analyst
Client Job ID: 12954
Duration: 12 Months
Location: Chicago, IL / Peoria, IL / Dallas, TX (Remote hybrid)
Job Description:
- Client is looking for a team member who is energized by learning about the business and business applications within the Salesforce platform. We need a team player who wants to jump in to get the job done and lead. This role will have primary responsibility for working directly with business partners to create, analyze and validate business requirements, translate them into detailed functional requirements, solutions, user stories, acceptance criteria and test cases. The incumbent will be responsible for creating user stories, defining dependencies, impacts and acceptance criteria, and obtaining requirements sign-off from business partners.
Typical task breakdown:
The typical day could include any or all of the following types of work: Translating Business Requirements to Technical Requirements • Document and validate business requirements for an application or process. • Work closely with business partners for clarity on requirements, gather and understand technical problems to identify solutions. • Proactively seek input from relevant areas of the business that should have inputs to this application or process. Influencing Solution Design • Solution discovery to provide technical guidance and assist in solution design options to Super Users, Product Owners and Business Owners. • Develops solution for major system modules, programs or infrastructure released based on requirements gathered from the business. • Configuration or customization expertise in Salesforce • Validate solution design, including prototyping and configuration for an application or process Interaction with team:
- Working with a very dynamic team at the forefront of Digital on multiple projects. Also will be doing ongoing maintenance work to support business units in Cat. A great experience for anyone deepening their experience in the Salesforce environment.
Education & Experience Required:
- 8+ years professional exp in writing technical requirements and/or Technical Business System Analyst for Salesforce, preferably Service Cloud.
Technical Skills
(Required)
- • 5+ years professional experience
- • 3+ years developing, supporting and/or managing Service Cloud/ Salesforce Development requirements
- • 2+ years of experience with the Agile methodology
- • Experience managing projects using Agile software tools such as DevOps, JIRA
- • At least 1 Salesforce Certification such as Certified Advanced Administrator, Certified Sales Cloud Consultant, Certified Experience Cloud Consultant – Multiple preferred
- • Experience working with onshore/offshore team model
(Desired)
Experience in Service Cloud/ Salesforce components to recommend and lead business units to solutions
Soft Skills
(Required)
- • Strong accountability, planning, organization • Demonstrated ability to proactively lead and empower teams, communicating appropriately to ensure a team’s success • Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations. • Excellent oral and written communication skills
Disqualifiers/Red Flags:
- Non-Stateside employees
- Workers who cannot work in US
Travel Requirement:
none
On-Site Interview Required:
no
Export Control Requirements:
no
****This position could become a Contract to Hire ****
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
