at Capital One in Downers Grove, Illinois, United States
Job Description
Job ID: R167846
Highland Oaks 2 (35010), United States of America, Downers Grove, Illinois
Assistant Relationship Manager
ARM Job Description
Do you have an eye for detail and would enjoy working behind the scenes in a fast paced Auto Finance Division? Speed, accuracy, and finesse can help boost your performance as a Assistant Relationship Manager. The Assistant Relationship Manager in the Auto Finance Division provides support to both operations and sales. You will review, verify, and process loan documentation to assist Capital One customers, and provide our Dealer Customers with a Brand Defining Funding Experience. You will work through a blend of Inbound and Outbound phone calls to gather and verify loan information with customers and other business partners in order to process loan funding, payments, underwriting, and change of ownership. Expect to work in a fun, fast paced environment, where monthly goals are recognized and encouraged.
Ability to work a Monday through Saturday schedule, ranging in hours from 8 am to 8 pm, with potential opportunity to update shift after 1 year in tenure as well as the ability to work overtime.
A likely match for this position is an energetic and fun individual who has effective communication skills. Strong multitasking, efficient typing, and attention to detail will also serve as valuable skills within this fast-paced position. Individuals who have strengths in quality assurance and process management may also be a solid match. We are seeking positive people, who think problem solving is fun.
General Responsibilities:
Act as a Funding coordinator between Capital One and our dealership customer.
Gather and verify loan documentation, which could include a blend of Inbound/Outbound phone calls with customers and business partners
Identify, document, and correct identified errors with loan documentation and loan process and programs
Educate Dealer Customers on Capital One Auto Finance's policies and procedures.
Collaborate with teammates cross-departmentally to solve problems.
Basic Qualifications:
High School Diploma, GED or Equivalent certification
Preferred Qualifications:
Associate's Degree
At least 2 years of Sales or Customer Service Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
