at Hyatt Global Contact Center - Marion in Marion, Illinois, United States
Job Description
Description: Hyatt is looking for individuals in the Marion, IL area to work from home as a Remote Guest Service Associate. Remote Guest Service Associates will provide Hyatt guests with exceptional customer service over the phone throughout the inbound reservation process. Associates must have high speed internet access and a quiet, secure workspace. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately. Additionally, we are looking for the following attributes: •Adaptability to change, resilience and open-mindedness •Highly customer service focused •Enhances the brand and does not detract from the brand •Needs to fit with our learning style - more of a self- study environment •Willingness to provide feedback to management •Self-motivated, requires little supervision •Self-disciplined and self-managed •Needs to be computer/technology savvy- our future focus will become even more reliant on technology •Cognitive ability to learn and process new information and choose appropriate action. This also includes: •Situational judgment •Reading comprehension skills •Advanced interpersonal skills (professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude, patience)
